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Healthcare Incident Management Software

Resolve and learn with Radar Healthcare’s Incident Management Software

If you are looking for an Incident Reporting Software that does more than just record incidents but helps in enhancing and improving safety and outcomes, then Radar Healthcare’s Incident Management Software is the ideal choice for you. Our cloud-based software is tailored to fit your specific needs, working in sync with your incident management process to enable your organisation to continuously improve.

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    Over 95,000 users each month and counting

    What are the benefits?

    • Access anytime, anywhere, and on the go
    • Gain holistic insights when combined with our other modules
    • More time and resources to focus on what really matters
    • Log incidents externally without needing access to Radar Healthcare
    • Customisable to meet your organisations requirements
    • Boost performance and regulatory ratings

    If you’re looking to drive continuous improvement, try our Incident Management Software today

    Discover our Incidents module

    Experience seamless and efficient incident reporting with Radar Healthcare’s Incident Management Software. Our robust software empowers health and social care professionals to swiftly document and analyse incidents and events, ensuring a proactive approach to risk management.
     

    What makes our Incident Management different?

    Events module

    Not just for incident reporitng

    With Radar Healthcare, you have a platform that accommodates various event types that can occur within a healthcare environment, including, but not limited to:

    Radar Healthcare Incident Reporting System

    Streamline incident workflows

    Our software streamlines incident workflows by automating follow-up tasks, assigning roles for task completion, and calculating due dates. Offering customisable forms, risk scoring, action plans, and event linking – tasks are assigned based on user roles, ensuring efficient management. Automatic due date calculation ensures timely completion of tasks, improving incident resolution and compliance.

    User-friendly system

    With user-friendly interfaces and customisable features, our system streamlines the reporting process, allowing your team to focus on delivering exceptional care. Enhance accountability, track trends, and promote a culture of continuous improvement with our Incident Management Solution. Trust us to be your reliable partner in elevating the safety and quality of your healthcare service.

    Instant insights

    Our out-of-the-box Incidents Dashboard tracks many valuable metrics, including the total number of incidents, overdue incidents, days since last incidents, incident by type (e.g. feedback, safety alerts and more), incident occurrences by day of the week and time, etc. These dashboards also automatically link in with our Toolkit Events, meaning that you can begin using Analytics very quickly.

    Flexible to fit you

    We understand that every organisation is unique, and that’s why our product is designed to be flexible and adaptable. Whether you operate residential care homes across multiple locations or you’re an NHS Trust focused on risk, our quality and compliance management software can be tailored to your specific requirements. Find everything from audits, incident management, risk management and more, underpinned by our AI-driven analytics.

    Included:

    Every Radar Healthcare customer can access Analytics, Action Plans and Notices as standard.

    • Analytics and Reporting
      Analytics and Reporting
    • Action and Improvement Plans
      Action and Improvement Plans
    • Notices
      Notices

    Add-ons:

    Add-on our additional modules to build the ideal solution for your organisation.

    • Incident Management
      Incident Management
    • Audit Management
      Audit Management
    • Document Management
      Document Management
    • Risk Management
      Risk Management
    • Workforce Compliance
      Workforce Compliance

    Incident Reporting features

    Body maps - incident reporting

    Customisable and easy to use

    From assessments, body maps, service user lookups and more, we give you the tools you need to be able to create context-aware forms to capture your incidents and events. Plus, with our mobile friendly and responsive platform you can report the incident wherever it happens with complete ease.

    Interoperable with leading healthcare systems

    Interoperable

    Our Incident Reporting Software seamlessly integrates with major EPRs and other healthcare systems like Epic, Cerner, Oracle and leading Care Planning Providers.

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    KPI Notifications

    Automatic notifications keep you on track of deadlines

    All of your incidents are linked to our AI and machine learning tools, meaning you’ll automatically be notified when things aren’t quite right. You can also track trends, set your own KPIs and keep on top of any incidents occurring across any location, even when you’re not logged into the system.

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    Confidential Events

    Log confidential incidents

    Users have the option to classify new incidents as confidential during the reporting process, assigning workflow steps to authorised individuals rather than the usual roles and users. This ensures the secure handling of sensitive information.

    Recorded incidents and events in Radar Healthcare

    Easily view incidents

    Easily access a comprehensive list of all incidents/events. This list can be sorted and filtered based on your specific requirements. You can monitor the priority and progress of each incident, ensuring timely resolution and effective management. Additionally, you can mark incidents as completed once they are resolved.

    Record of events

    For the record

    The history tab offers a complete log of activities associated with the incident, preserving the integrity of the audit trail. It captures every change made, including a timestamp and the user responsible for the change.

    Restrict access to Radar by role

    Restrict by role

    Radar Healthcare allows role-based restrictions on reporting and viewing specific incident types, ensuring confidentiality. Access expires after 20 minutes unless permission is granted, enabling control over sensitive topics like “infection outbreak” for managers and “whistleblowing” for senior roles, promoting proper information handling.

    Reassign events in bulk

    Reassign incidents

    Reassign incidents in bulk using our intuitive user interface within the administration menu. If an employee changes roles, departments or perhaps leaves your organisation, easily reassign all incidents that are currently assigned to them to another person.

    Manage event permissions

    Manage permissions

    Customise view access based on form responses. For instance, restrict complaint incidents to ‘Radar Super Users,’ but allow ‘Human Resources Managers’ to view incidents related to staff complaints, enhancing data privacy and access control.

    Persons involved feature

    Persons involved list

    View a list of all incidents where a specific person was involved. The list can be sorted, filtered and exported. By selecting their name, a list will be generated of all the incidents where their name has been selected in a form question response as part of the form or workflow, regardless of who created the incident, or the form and question asked.

    Monitor event status

    Incident status

    Monitor incidents with four statuses: Pending (in progress within due date), Overdue (at least one step past due), Completed (all steps finished), and Not Applicable (no workflow steps). Easily track progress and ensure timely resolution.

    Restrict by location type

    Restrict by location type

    By default, an incident type can be reported at any location in your system hierarchy. Using location types means the list of incidents available to report can differ depending on the location or service.

    Incident Reporting FAQs

    Our Incident Reporting module is uniquely tailored to support quality, compliance, and risk management within the health and social care sector.

    Our software is designed to cater to the diverse needs of various healthcare organisations, ranging from large NHS Trusts and privately-run multi-service entities to smaller organisations with limited services. We serve clients both within the UK and internationally.

    Discover how our software supports these sectors:

    👨‍⚕️ Primary Care
    🏥 NHS and Secondary Care
    🏡 Care Homes
    👵 Care Groups
    🦷 Dentistry
    🚑 Ambulance and Patient Transport
    🥼 Integrated Care Systems
    😷 Private Hospital

     

    By providing a comprehensive incident reporting and management system, we empower healthcare professionals to proactively identify, report, and address incidents that may compromise patient or resident safety.

    Our software facilitates the tracking and analysis of incidents, enabling organisations to implement corrective actions, preventive measures, and continuous quality improvement initiatives. With robust features tailored to the health and social care sector, our incident module helps organisations uphold regulatory standards, mitigate risks, and enhance overall patient and resident care outcomes.

     

    Our software provides centralised incident reporting, customisable incident forms, automated workflows, real-time notifications, comprehensive data analysis, regulatory compliance support, and seamless integration with existing systems.

    With these capabilities, organisations can efficiently capture, track, and resolve incidents, leading to improved efficiency, enhanced patient safety, and compliance with industry standards.

     

    By providing a centralised platform for real-time discussions, notifications, and information sharing, our software enables healthcare teams to securely exchange incident-related information, assign tasks, and track accountability.

    With features tailored to support collaborative incident investigations and maintain a comprehensive audit trail, our software enhances teamwork and coordinated efforts to address incidents promptly.

     

    Absolutely. We understand that each organisation operates differently and has unique incident management processes and reporting requirements. Therefore, our software is designed to be flexible and adaptable, allowing for customisation based on your specific needs.

    Our team works closely with each of our customers to understand their requirements and configure the incident management system accordingly, ensuring seamless integration and user adoption.

     

    Our software offers robust analytics to identify trends, recurring incidents, and root causes, as well as detect potential risks. With predictive AI, it helps anticipate risks and take preventive measures. Using data-driven insights, our incident module continuously improves patient safety outcomes.

     

    Incident insights and resources