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Healthcare Incident Management Software

Resolve and learn with Radar Healthcare’s Incident Management Software

Our Incident Management System is designed to streamline your response efforts, enabling you to handle every challenge with confidence. Whether it’s a critical medical situation, a sudden compliance concern, or an operational hiccup, we’ve got you covered.

Radar Healthcare Incident Management Solution

Capterra review badge“The incident management system is excellent and has enabled us to fully move away from paper-based risk and incident reporting.”  -Aaron W, Director of Residential Care

See our award-winning Incident Reporting System in action.

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    Healthcare Incident Management System

    Benefits of our Healthcare Incident Management Software

    • Improve quality and safety of care
    • Easily demonstrate compliance with regulatory standards
    • Create a standardised way of working
    • Automate processes and remove paper-based systems

    Over 10,000 locations are already seeing the benefits of Radar Healthcare
    including 6 of the top 10 Care Groups in the UK

    Somerset NHS Foundation TrustHC-One The Kind Care Company LogoCircle Health Group LogoBupa LogoHallmark Care Home LogoNorth Bristol NHS Trust Logo - Our PartnersFour Seasons Health Care LogoMidlands Air Ambulance CharityRemedy Healthcare SolutionsAshberry HealthcareGuy's and St Thomas' NHS Foundation TrustTogether Dental Logo

    Read customer stories

    One source of truth with Radar Healthcare

    Say hello to Radar Healthcare – a powerful software designed to automate various aspects of quality, risk, and compliance, allowing you to dedicate more time to what matters most: providing exceptional care and elevating your profession.

    With our intuitive software, you’ll discover a world of ease and efficiency. No more hopping between multiple systems or drowning in paperwork. Everything you need is neatly organised in one place, streamlining your workflow and empowering you to focus on what truly counts.

    Whether you oversee a single care service or manage multiple locations, our comprehensive analytics means you can easily oversee what’s going on and where. The interlinked product modules – from audits to incidents and risk management – create a seamless web of insights, ensuring your organisation stands strong in achieving regulatory compliance.


    Comprehensive Incident Reporting System

    Experience a seamless and efficient incident reporting system with Radar Healthcare’s Incident Module. Our robust platform empowers healthcare professionals to swiftly document and analyse incidents and events, ensuring a proactive approach to risk management.

    With user-friendly interfaces and customisable features, our system streamlines the reporting process, allowing your team to focus on delivering exceptional care. Enhance accountability, track trends, and promote a culture of continuous improvement with Radar Healthcare’s Incident Management System. Trust us to be your reliable partner in elevating the safety and quality of your healthcare service.

    Incident Reporting Software
    Radar Healthcare Incident Reporting System

    FREE WEBINAR: Bring your intelligence to life to drive patient and resident outcomes

    February 29th 2024 at 12pm

    Join us for an exclusive webinar hosted by Gillian Leng (President-Elect at the Royal Society of Medicine and expert in healthcare transformation). You’ll hear about direct customer use cases and from Radar Healthcare data analysts as part of this insightful session.

    Learn more around data transparency and how the right tools can help you to understand what is happening in your organisation at any time.

    Register now

    Proud of our certifications

    At Radar Healthcare, our mission is to ensure the highest level of data protection and compliance in global health tech, safeguarding patient information and fostering trust. We’re proud to be one of the first healthcare organisations to achieve ISO 27001:2022 certification.

         ISO 9001 Certified ISO 27001 Certified Cyber Essentials Plus Certified HIPAA Verified

    Learn about our certifications

    Incident Management System Features

    • Customisable and easy to use software

      From assessments, body maps, service user lookups and more, we give you the tools you need to be able to create context-aware forms to capture your incidents and events. Plus, with our mobile friendly and responsive platform you can report the incident wherever it happens with complete ease.

    • Interoperable

      Our Incident Management Software seamlessly integrates with major EHRs and healthcare systems like EPIC, CERNER, ORACLE, and Nourish. Ensure smooth data flow and consistent care management, fostering interoperability for efficient incident handling across your healthcare network.

    • Automatic notifications to keep you on track of deadlines

      All of your incidents are linked to our AI and machine learning tools, meaning you’ll automatically be notified when things aren’t quite right. You can also track trends, set your own KPIs and keep on top of any incidents occurring across any location, even when you’re not logged into the system.

    • Confidential events

      Users have the option to classify new events as confidential during the reporting process, assigning workflow steps to authorised individuals rather than the usual roles and users. This ensures the secure handling of sensitive information.

    • Easily view events

      Easily access a comprehensive list of all incidents/events. This list can be sorted and filtered based on your specific requirements. You can monitor the priority and progress of each event, ensuring timely resolution and effective management. Additionally, you can mark events as completed once they are resolved.

    • For the record

      The history tab offers a complete log of activities associated with the event, preserving the integrity of the audit trail. It captures every change made, including the timestamp and the user responsible for the change.

    • Restrict by role

      You can restrict which roles can report specific event types and control access to view those event types after they have been reported. Users can still report events, but their access will expire after 20 minutes unless they have the permission to view the event type or are granted access through an Event Task. This allows you to ensure discussions and appropriate access for event types such as "Infection Outbreak" restricted to Managers, and "Whistleblowing" limited to select senior roles. Maintaining confidentiality and proper handling of information within the system is prioritised.

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    “Prior to Radar Healthcare, we had a very poor CQC inspection. The concerns were primarily around governance and documentation. We have yet to have another CQC inspection, however, when the local authority came to review, we were able to provide them with a digital source that evidenced all documents, up-to-date audits, incidents, and ongoing actions, which they were really pleased to see. They were impressed that we were pinpointing issues but then automatically creating action plans and steps to resolve them efficiently and effectively - and that is exactly what Radar Healthcare’s system allows you to evidence and continue to do.”

    Shaun Lock, Quality and Compliance Manager at Ashberry

    Flexible to fit you

    We understand that every organisation is unique, and that’s why our product is designed to be flexible and adaptable. Whether you operate residential care homes across multiple locations and require event and audit management but not workforce compliance, or you’re an NHS Trust focused on risk management, our quality and compliance management software can be tailored to your specific requirements. We prioritise a person-centered approach, considering the needs of patients, residents, and your staff.

    Choose from our product modules…

    Radar Healthcare Incident Management SystemRadar Healthcare Audit Management SoftwareRadar Healthcare Workforce Compliance SoftwareRadar Healthcare Action and Improvement PlansRadar Healthcare Document Management SoftwareRadar Healthcare Risk Management SoftwareRadar Healthcare Business Compliance SoftwareRadar Healthcare Analytics and Reporting Software

    Create your price plan in a few steps

    Radar Healthcare is made up of modules so you can pick and choose which you want, and therefore only pay for what you need. Build your plan today and we'll provide you with a personalised quote.

    Build your plan now

    More on incident and event reporting in healthcare

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      Get PSIRF ready with Radar Healthcare

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      How we helped BEDOC with Incident Reporting


    Incident Management FAQs

    Radar Healthcare’s Incident Management Module is uniquely tailored to support quality, compliance, and risk management within the healthcare sector.

    Our software is designed to cater to the diverse needs of various healthcare organisations, ranging from large NHS Trusts and privately-run multi-service entities to smaller organisations with limited services. We serve clients both within the UK and internationally.

    Discover how our Incident Management Module supports these sectors:

    Primary Care

    Secondary Care

    Integrated Care Systems and Boards

    Residential, Nursing and Community Care

    Care Groups

    Private Hospitals

    Ambulance and Patient Transport Services


    Domiciliary Care

    By providing a comprehensive incident reporting and management system, we empower healthcare professionals to proactively identify, report, and address incidents that may compromise patient or resident safety.

    Our software facilitates the tracking and analysis of incidents, enabling organisations to implement corrective actions, preventive measures, and continuous quality improvement initiatives. With robust features tailored to the healthcare sector, our Incident Module helps organisations uphold regulatory standards, mitigate risks, and enhance overall patient and resident care outcomes.

    Our software provides centralised incident reporting, customisable incident forms, automated workflows, real-time notifications, comprehensive data analysis, regulatory compliance support, and seamless integration with existing systems. With these capabilities, organisations can efficiently capture, track, and resolve incidents, leading to improved efficiency, enhanced patient safety, and compliance with industry standards.

    By providing a centralised platform for real-time discussions, notifications, and information sharing, our software enables healthcare teams to securely exchange incident-related information, assign tasks, and track accountability. With features tailored to support collaborative incident investigations and maintain a comprehensive audit trail, our software enhances teamwork and coordinated efforts to address incidents promptly.

    Absolutely. Radar Healthcare has been built to be flexible, configurable, and scalable, making it interoperable with many other systems you may be using. Our platform is designed to seamlessly integrate with various healthcare systems, including leading electronic health record (EHR) systems such as Cerner and Epic, as well as care management software like Nourish.

    Interoperability with these systems (and many others) ensures that your organisation can leverage Radar Healthcare’s features while still maintaining continuity with your existing infrastructure. Whether it’s exchanging data, sharing information, or coordinating workflows, Radar Healthcare can interface with your current systems to optimise operational efficiency and enhance the overall quality of care delivery.

    Our software provides robust analytics capabilities that allow organisations to identify trends, recurring incidents, analyse root causes, and detect potential risks or vulnerabilities.

    Additionally, our software incorporates predictive AI capabilities, enabling organisations to anticipate risks and take proactive measures to prevent adverse events before they occur.

    By leveraging data-driven insights and predictive analytics, our incident module empowers organisations to continuously improve patient safety outcomes.