Existing Customers
Ongoing support for our customers
Radar Healthcare is so much more than a new piece of software – we want to help you embed a culture of quality and compliance in your organisation and support you to ensure a smooth transition to this new way of working. If you’re looking for information on our products and service, visit the Radar Healthcare Community and Knowledge Base which are packed full of resources and guides.
If you’d like to talk to our support team, we’re always on hand to help.
Contact UsLooking to log in to Radar Healthcare?
To log in to your account please speak to your organisation’s Administrator or IT Teams.
Never miss our What the HealthTech? podcast
Interested in being a guest on What the HealthTech? Let’s talk! Pop us an email at marketing@radarhealthcare.com
- What the HealthTech? is a platform for healthcare professionals to openly discuss how to effect change, overcome challenges, and improve people's lives.
- Every two weeks, we interview industry leaders, innovative organisations, and our own team of experts to share ideas and insights with our audience.
- Stay up-to-date on the latest healthcare news by subscribing to our podcast and don't forget to check back every other Thursday for a new episode!
Customer FAQs
To log in to your account please speak to your organisation’s Administrator or IT Teams.
Once Radar Healthcare’s software has been implemented, you will be passed over to our support team who will be there for you to contact with any issues or changes. Our support hours are from 9am to 5pm, Monday to Friday.
Our software has inbuilt training which will help you through some areas you may be finding trickier.
If you’re a Premium customer, you will be assigned a dedicated Customer Success Manager who will work closely with you on your account.
If you’re an Essential customer, support and general enquiries are included and unlimited. You can purchase additional configuration assistance as needed.
During the build process, customers are fully involved and sign-off every step along the way. This is to ensure you’re happy with how the system is configured before you Go Live to cause minimum disruption. However, if something isn’t quite right, it is possible to alter configurations after implementation.