Existing Customers
Ongoing support for our customers
Radar Healthcare is so much more than a new piece of software – we want to help you embed a culture of quality and compliance in your organisation and support you to ensure a smooth transition to this new way of working. If you’re looking for information on our products and service, visit the Radar Healthcare Community and Knowledge Base which are packed full of resources and guides.
If you’d like to talk to our support team, we’re always on hand to help.
Looking to log in to Radar Healthcare?
To log in to your account please speak to your organisation’s Administrator or IT Teams.
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Customer FAQs
To log in to your account please speak to your organisation’s Administrator or IT Teams.
Once Radar Healthcare’s software has been implemented, you will be passed over to our support team who will be there for you to contact with any issues or changes. Our support hours are from 9am to 5pm, Monday to Friday.
Our software has inbuilt training which will help you through some areas you may be finding trickier.
If you’re a Premium customer, you will be assigned a dedicated Customer Success Manager who will work closely with you on your account.
If you’re an Essential customer, support and general enquiries are included and unlimited. You can purchase additional configuration assistance as needed.
During the build process, customers are fully involved and sign-off every step along the way. This is to ensure you’re happy with how the system is configured before you Go Live to cause minimum disruption. However, if something isn’t quite right, it is possible to alter configurations after implementation.
If you have forgotten your password, you can request a new password from the Radar Healthcare login page.
Enter the email address that your account has been created under (please check with your organisation’s Radar Healthcare administrator if you are unsure which email address you have been registered with.).
Select “Forgot password?”. A confirmation message will appear. Please select ‘Reset’. Note, there may be a security check which will ask you to complete some challenges.
An email will now be sent to the email address you have entered.
The email will contain a password reset link that will be active for 48 hours. If you do not click the link within this period, the link will expire and please repeat the process above for a new link.
Looking to introduce more modules to your organisation?
If you’re an existing Radar Healthcare customer and are interested in introducing additional modules to your organisation, please contact your Customer Success Manager who will be happy to discuss with you.
Remember, every Radar Healthcare customer can access Analytics, Action Plans and Notices as standard.
Explore our modules below and build the ideal solution for your organisation
