Case study: HC-One

Partnership News

Transforming Care Excellence: HC-One’s Success with Radar Healthcare

Partnering with Radar Healthcare, the UK’s leading elderly residential care provider, HC-One has embarked on an innovative digital transformation journey to enhance resident care across its 260+ homes in England, Scotland and Wales.

By adopting Radar Healthcare’s software, HC-One has emerged as a trailblazer in the care sector by identifying potential issues at the earliest stage and supporting the practical implementation of valuable insights and improvements.

Through thorough analysis of data related to incidents, audits, and feedback, HC-One utilises learning opportunities to elevate the quality of care provided to its more than 13,600 residents, including specialised care for dementia and nursing needs.

With over 19,300 colleagues delivering exceptional care, the partnership between HC-One and Radar Healthcare has all the necessary tools to drive continuous improvement and shared learning throughout the entire organisation.

Summary of success

Streamlined operations

Implementing Radar Healthcare as their central system for risk management. This roll out is across their entire portfolio of 260+ care homes which collectively care for over 13,600 residents.
One source of truth

Integrating medication management, digital care plans, and our event reporting and learning system into one platform positions HC-One at the forefront of industry technological advancement.
Positive care interactions

HC-One deliver around 7 million care interactions a year, with incidents being around 65,000 a year. That's 6.5 million positive care interactions every single year the team can now celebrate and learn from with Radar Healthcare.
AI-powered analytics

Data is delivered in an insightful way through Radar Healthcare, ensuring residents receive the best possible care and quality of life.

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Industry Insider: Listen to HC-One’s Antony Hall and Radar Healthcare’s Paul Johnson discuss the partnership, rollout and impact that Radar Healthcare has on residents.

Gain greater insight into the topic at hand by tuning in to an exclusive interview with Paul Johnson, CEO at Radar Healthcare, and Anthony Hall, Director of Insights, Assurance and Governance at HC-One. This insightful conversation takes place at HC-One’s Douglas View home, located just outside Glasgow. During the interview, Paul and Antony delve into the process of implementing Radar Healthcare into all 260+ HC-One homes and the potential benefits this move could have for the residents.

Watch the full interview

A Digital Care System for the Future

This pioneering partnership will see HC-One bring together their digital care platform, medication management, digital care plans, and Radar Healthcare’s incident reporting system into one central system.

Antony Hall, Director of Insights, Assurance and Governance at HC-One said: “We’ve worked incredibly close with Radar Healthcare on making sure this is a system that will really help us to improve residents’ care experience and it is an integral part to our future vision. We’re really excited to now be in a position to roll this out throughout our homes and we look forward to seeing the difference this will make to our residents and also our colleagues.”

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How Have HC-One Implemented Radar Healthcare?

Radar Healthcare’s commitment to flexibility and adaptation provides a system and community for sharing knowledge and best practices.

Antony Hall, Director of Insights, Assurance and Governance at HC-One explains how they successfully deployed Radar Healthcare across their sites, “We’ve meticulously tested and refined our system in four sites, working closely with managers and incorporating their feedback to ensure it aligns with their operational needs. Then over a busy eight weeks we rolled out Radar Healthcare to all homes, providing individualised training and continuous support.”

Audits at HC-One with Radar Healthcare

Our audit management software aims to make auditing easier and more valuable with the ability to drive continuous improvement, maximise efficiencies, and reduce time spent on admin by centralising your healthcare audits digitally. HC-One has set new standards in enhancing care quality and ensuring their residents lead their best lives with Radar Healthcare’s audit management module.

Antony Hall, Director of Insights, Assurance and Governance at HC-One explains what Radar Healthcare’s audit module means to HC-One, “We were thrilled that we had delayed our work on the auditing to coincide with Radar Healthcare’s new audit module, it has given us incredible flexibility to build our audits, refresh our audits, bring them in line with national guidance, making them really meaningful to people. And now all of our audits will be in one place. The managers will be able to do these very, very easily through a really simple platform on Radar Healthcare, and we’ll get the power of those audits.”

Learn more about our Audit module

Calling Radar Healthcare “the spine” of HC-One’s integrated governance model

Antony Hall, Director of Insights, Assurance and Governance said: “We’ve been on a two-year journey to change the culture from being KPI driven to really understanding how learning can provide the highest quality of care to our residents. We’re creating a new innovative insights model and Radar Healthcare is integral to this. We want early warnings and holistic views across our homes. Having that central spine means we can start to have proper conversations around where we can develop meaningful quality improvements and the really exciting element is the insight.”

Being able to use data analytics to give us a real-time view and get ahead of the curve when it comes to something that could become an issue in one of our care homes will be a real benefit to our organisation.

Antony Hall, Director of Insights, Assurance and Governance, HC-One

Antony continued: “The reason for partnering with Radar Healthcare from the outset is that bigger picture. Implementing Radar Healthcare will provide us with seamless insights to enhance learning across our organisation and support us to achieve the very highest standards of quality which we pride ourselves on delivering.”

Doing things differently is something HC-One, and Antony in particular is very passionate about. When it comes to the implementation, the process is very much about the ‘art of the possible’ and Antony is keen to make use of the expertise across the Radar Healthcare team to get this right for the organisation. “We want our partnership with Radar Healthcare to be open, transparent and to have the ‘have you thought about doing it that way?’ conversations which really drive innovation” he explained. When it comes to success, it’s all about measurement. “As with any care service, there will always be ways we can improve, but the measurement has to be seeing those improvements in real-time as we’re learning from the insights we can capture on the new system.”

"We are thrilled that HC-One has chosen to partner with us to implement the organisational learning they see as fundamental in achieving future success. We are proud of what Radar Healthcare has achieved so far in just a few years and for the UK’s largest care provider to work with us is a testament to our platform."

Paul Johnson, CEO Radar Healthcare

Radar Healthcare CEO, Paul Johnson commented: “We’re giving healthcare providers the tools to use data in a strategic way so as well as freeing up carers to focus on caring, not paperwork, we’re helping to drive continuous improvement throughout organisations which results in a proactive approach to resident and patient care. ”Radar Healthcare has been widely adopted by healthcare organisations across the UK and internationally and Antony isn’t the only one who is looking forward to working with Radar Healthcare on its governance and improvement journey, commenting “There isn’t a single leader in the organisation that isn’t excited about Radar Healthcare coming. I’m confident this is the right platform to create organisational learning which is fundamental in making a real difference in the lives of older people in our communities throughout the UK.”