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Ongoing Support

Radar Healthcare Support

Radar Healthcare’s all-in-one risk, quality, and compliance software has been designed to help health and social care organisations make a real difference in delivering positive outcomes. Our passion drives every strategy we deploy, all with the aim of making healthcare safer. This includes the support we offer to both our partners and our employees.

Explore our support offering and experience a service that aligns seamlessly with our values—ensuring your success, fostering innovation, maintaining the highest ethical standards, and building a relationship founded on openness, care, and trust.

Together, let’s elevate healthcare support to new heights!

 

“In a rapidly evolving and busy healthcare industry, we've crafted a user-friendly support ecosystem that is accessible and tailored to diverse needs. This ensures that our partners and employees can navigate the system seamlessly, allowing them to focus on what matters most.”

Chloe Weatherhead, Head of Customer Experience at Radar Healthcare

How We Support Our Partners

Working in close partnership with our customers enables us to provide a service where we consistently exceed their needs and aspirations. We’re here to support your journey, every step of the way! 

Dedicated Support Tailored for You: We understand the importance of seamless support and how it directly translates to safer outcomes for you. That’s why we offer 24/7 support hours, accommodating the demands of the health and social care sector. You can contact our support team on the phone 08:00 – 21:00 Monday – Friday and our out-of-hours team outside of these times.

UK-Based Support Team: Our UK-based team are committed to providing not only timely assistance but also an understanding of the local landscape, enhancing our ability to address your unique challenges efficiently. 

Comprehensive Resources at Your Fingertips

Explore our extensive range of resources designed to elevate your experience with Radar Healthcare. Whether it’s accessing our customer Community, leveraging the expertise from our Academy, browsing through our Knowledge Base, range of webinars, and FAQs, or tapping into tailored and off-the-shelf resources, we’re dedicated to ensuring you have the tools and guidance you need for success.

Integrated Support Features: Our product comes equipped with resources designed for a smooth experience, including features like “Walk Me” that enhance the usability of the software.

In-person Partner Workshops: Engage in hands-on learning during our in-person partner workshops. These sessions provide a dynamic platform for mutual exploration, problem-solving, and skill enhancement, fostering a deeper understanding of how to get the most out of the system.

Radar Healthcare Community

“The support, patience and expertise that I have had from the Radar team has been great and always professional and helpful. Weekly meetings, response to emails, availability to assist have all helped to makes this experience a good one.”

Ellie O, Quality Support Officer

Radar Healthcare Rated 4.7 / 5 on Capterra

Ready to experience unparalleled support and transform healthcare outcomes with Radar Healthcare? 🚀

Book a free demo to see Radar Healthcare in action. Let's navigate the future of healthcare together!

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Meet the Team

  • Chloe Weatherhead

    Head of Customer Experience

  • Jack Forshaw

    Project Management Lead

  • Mark Harrison

    Customer Success Lead

  • Robert Place

    Product Training Manager

  • Mandev Chumun

    Support Lead

“In a rapidly evolving and busy healthcare industry, we've crafted a user-friendly support ecosystem that is accessible and tailored to diverse needs. This ensures that our partners and employees can navigate the system seamlessly, allowing them to focus on what matters most.”

Robert Place, Training Manager at Radar Healthcare

How to Reach Us

Have questions or need assistance? Reach out to our support team at Support@radarhealthcare.com or RHAcademy@radarhealthcare.com. You can also reach out to us by phone during our operating hours, Monday through Friday from 08:00 to 21:00, by calling 0330 223 0872.

Listen In: Insightful Conversations On The Podcast

  • Icon for Placing Partners at the Heart of Every Training Session

    Placing Partners at the Heart of Every Training Session

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  • Icon for Bringing the Community Together with Ellie

    Bringing the Community Together with Ellie

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  • Icon for A Great Place to Work Success Story

    A Great Place to Work Success Story

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  • Icon for People and Partnerships

    People and Partnerships

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