- Definition: What are cookies?
- Type of information collected
- Type of cookies
- Cookie management
- Consequences of cookie de-activation
- Access to information
- Contact us
- DEFINITION – WHAT ARE COOKIES?
Cookies are small files that hold information which are stored on your computer or device when you visit a website or use an app, sometimes with unique identifiers. This information can be retrieved by the website that placed them there or accessed by websites or apps that have been authorised by the site that placed them there.
The term ‘cookie’ within this policy document includes similar technology (including web beacons and log files).
For more information on what a cookie is visit: www.allaboutcookies.org
[Please note this is an external website and Smartgate Solutions Ltd is not responsible for the accuracy of the information on this website]
- TYPE OF INFORMATION COLLECTED
We collect cookies to help us tailor your online experience and to better understand how customers are using our website. Cookies do not read data from your hard drive and you can delete them from your computer at any time. You can change your cookie preferences by clicking the cookie icon on the bottom left of your screen at any time.
Here are some examples of how we use the information we collect:
- Look at the number of visitors on our site and their behaviours
- To see names of referring websites
- Identify if this is your first web visit or you are a returning user
- Make sure information on the website is presented to you in a personalised way
- Identify your viewing preferences (e.g. size, language etc)
- Serve advertisements based on your interests, potentially on third-party websites
- We may ‘segment’ users into different ‘audience types’ based on behaviours and interests
- Contact you to let you know about our related products, including by e-mail or phone
- Collect and log numeric internet addresses
Please note that we do not receive your name or e-mail address through cookies.
- TYPES OF COOKIES
The cookies we use can be grouped into four separate categories:
These items are required to enable basic website functionality, for example allowing you to be remembered as you explore the site in a single session. They assist with security issues and conforming to regulations.
These items are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission.
These items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your current location.
These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. This storage type usually doesn’t collect information that identifies a visitor.
We may from time to time add new services using cookies to our website. We aim to keep cookie information provided as accurate as possible however some services, particularly social networks, change their cookies regularly. We recommend if you are wanting the most up to date information on our cookies that you contact us through: firstname.lastname@example.org
Please note, these cookies may be split into two types:
Session cookies are created temporarily when a user visits a website. One the user closes the browser, the session cookie is deleted.
Persistent cookies remain on the user’s device and it re-activated when the user visits the website that created that particular cookie. You can remove these cookies manually.
Your first visit to this website will generate a pop-up header alerting you to cookies and will re-appear only in the event that you change your cookie settings from time to time.
Please also note you can control your cookies manually if you so desire.
Force24 Cookies & Tracking
Our organisation utilises Force24’s marketing automation platform.
Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. The cookies are named below:
They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.
f24_autoId – This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24_personid. If this is left anonymous it will be deleted after 6 months . Non-essential, first party, 10 years, persistent.
f24_personId – This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalisation and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.
The information stored by Force24 cookies remains anonymous until:
- Our website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the website.
- A user of the website completes a form containing email address from either our website or our Force24 landing pages.
The Force24 cookies will remain on a device for 10 years unless they are deleted.
We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities
Device & browser type and open statistics
All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.
All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.
- COOKIE MANAGEMENT
You can restrict, remove or block cookies through your browser settings at any time. You must do this on each browser/device that you visit this site from.
If you require any further information on cookies including how to see what cookies have been set and how to manage, delete and turn them off visit www.aboutcookies.org or www.allaboutcookies.org please note these are external websites and Smartgate Solutions Ltd is not responsible for the accuracy of the information on this sites.
You can manage the data collected through Google advertising cookies here: myactivity
- CONSEQUENCE OF COOKIE DE-ACTIVATION
- ACCESS TO INFORMATION
You have the right to access information held about you. Your right of access can be exercised in accordance with the Act.
Please make any requests to email@example.com or 0330 223 2740
If you would prefer to contact us in writing, please use the below address:
No 1 Leeds,
26 Whitehall Road,
This policy version is dated 06.11.2018