What the HealthTech?
S2: EP 001: The metrics that mean a good quality of life for service users who are all unique
Join Exemplar Health Care’s Clinical Director, Helen Baxendale to discuss the importance of individualised care. Why there are benefits to both service users and staff, where data and technology can help to drive the right activity to achieve this and how to bring together lessons learnt to understand individual risks and how overcome them.
Helen chats to our Chief Partnerships Officer, Rhian Bulmer in the latest episode of ‘What The HealthTech’ where it’s clear to see the passion Exemplar Health Care have for their service users and ensuring the care they receive is all about what matters most to them and their quality of life.
Find out more about Exemplar Health Care here
EP056: Empowering nurses in the workplace
This week, our Head of Marketing, Justine Abson, chats with Patient Safety expert, Linda Buabeng about the importance of empowering nurses to stay engaged and help them grow within their careers. Linda has over 15 years of experience within all areas of healthcare, starting as a paediatric nurse and then moving into the world of governance, quality, and compliance, working for King’s College Hospital NHS Foundation Trust, Cromwell Hospital, Cleveland Clinic in the UK, and RCN Leadership & Management group.
As an experienced regulatory specialist with a passion for patient safety, Linda is now focused on strategic management and leadership, helping nurses and front-line professionals to develop into senior roles, access the right information, and stay connected within the healthcare space. In this episode, Justine and Linda discuss everything from PSIRF and culture shifts to the power of social media and networking, and much more!
If you would like to connect with Linda, please check out her LinkedIn, Instagram (@blacknursecorporate), and Twitter (@blacknursecorp1) accounts.
EP055: Listening and learning from patients to improve patient safety
This week, Senior Marketing Manager, Justine Abson, talks to Matthew Riley. Matthew has been a patient and care representative for Bradford District Care NHS Foundation Trust for over five years. He has a range of experience as a patient and a carer across physical and mental health services – and is passionate about platforming patient and carer voices and ensuring services listen and learn from care experiences.
Justine and Matthew focus on the importance of communication that is non-judgemental, accessible, and personalised to individual needs, to better support patients suffering from mental illnesses as well as offering efficient training and information to professionals and the wider population. This episode also covers everything from health inequalities, virtual wards and IoT devices, and more.
Need support? Visit Mental Health Foundation’s Get Help resource page for advice and a list of services: https://www.mentalhealth.org.uk/explore-mental-health/get-help
EP054: Bringing care policies to life with Hallmark Care Homes
This week, Justine Abson, Senior Marketing Manager, is speaking to Julie Rayner, Care, Quality, Governance, and Compliance Director at Hallmark Care Homes about the importance of policies, how they can improve care quality and support workers, best practices, and how Hallmark Care Homes bring their policies to life. This insightful episode covers everything from their partnership with Marie Curie and their dog owner policy to their residents living with diabetes guidelines and all the other incredible work that Hallmark Care Homes are doing to improve their residents’ quality of life.
EP053: A year of What The HealthTech?: The podcast which celebrates health and social care
What the HealthTech? was launched by market leading risk, quality, and compliance software provider, Radar Healthcare in April 2022. It was designed as a platform for those working in health and social care to talk about challenges, have open discussions, and share best practices across the industry.
Over the last year there have been discussions around mental health, culture, health inequalities, how to drive change, and learning along with industry topics such as CQC regulation, Learning From Patient Safety Events, After-Action-Reviews, and the Patient Safety Incident Response Framework.
We’ve welcomed some fantastic guests from organisations such as HC-One, iTS Leadership, Patient Safety Learning, Public Policy Projects, AvMA, NHS Improvement, RCH Care Homes, Malling Health, Cinapsis, Thymia, Making Families Count, Curve Learning, Care Match and many more.
To mark our 53rd episode, we’re looking back today at just a few of those guests and what we’ve discussed this year!
Ep052: How do we help health and social care organisations to make a real difference?
In this week’s episode, we have another #ThrowbackThursday treat! To give our viewership more insight into our people, the way we work and why, and some of our USPs, we hand the mic over to our experts and listen to them chat about how Radar Healthcare builds strong partnerships, creates positive outcomes, drives innovation, and everything in between.
Ep051: What’s your ‘What the HealthTech’ moment?
This week we have a very special episode! Since launching the podcast, we have asked all our guests “what is your what the healthtech moment?” As you can imagine, we have heard everything from the truly weird and wonderful to emotional and life-changing – and these stories are just a snippet of the amazing people and work being done within the health and social care community. So, let’s take a trip down memory lane and look back at some of the incredible and heartwarming stories shared on What the HealthTech over the past year.
Ep50: What makes great care?
In this week’s episode of What the HealthTech?, Justine Abson, Senior Marketing Manager, is joined by Anne-Marie Perry, CEO and Founder of CareMatch, to discuss why allowing care professionals flexibility and autonomy in how they deliver care has such a positive impact on the quality of care received.
Ep49: Making mental health assessments more measurable and accurate with Thymia
This week, Justine Abson, Senior Marketing Manager, speaks to Thymia’s Co-Founder and CEO, Dr. Emilia Molmpakis about how Thymia uses AI-driven and innovative methods to analyse and detect biomarkers, including voice, video, and behaviour, to more accurately diagnose and support people with mental health conditions. Emilia shares Thymia’s journey so far, the logistics behind the technology, and how AI can further support and improve mental health assessments.
If you would like to contact Emilia or want to find out more about Thymia, visit their website (https://thymia.ai/), email directly (firstname.lastname@example.org), or connect with Emilia on LinkedIn.
Ep48: Get the most out of 2023’s events: insights for Health and Social Care professionals
Attending exhibitions and events across health and social care is a fantastic way to learn what’s happening, see what’s new in the industry, share best practices, and come together to solve any challenges being faced. Olivia Sykes (Events Manager at Radar Healthcare) talks to host Justine Abson about the impact events can have on a business, how the planning side works for suppliers, and how visitors can get the most out of attending these.
See Radar Healthcare live at Digital Health Rewired at London’s Business Design Centre. 14th-15th March 2023. We’re also hosting a live roundtable – find out more about this here (need to link to the page here).
You can also see where Radar Healthcare will be throughout 2023 by clicking here for the events calendar. We’d love to see you there!
Ep47: Empowering Families, Enabling Professionals
Rosi Reed, Development and Training Co-ordinator at Making Families Count, joins our Senior Marketing Executive, Rhiannon Hoyes this week to discuss the importance of providing positive family engagement and the benefits of this for both families and healthcare professionals.
Ep46: #ThrowbackThursday – Looking back to the Care Show 2022
Did you miss our CEO, Paul Johnson speak at the Care Show 2022? Here’s your chance to catch up as he talks all about the power of technology and the difference it can make.
Ep45: Providing safety, care, and security: Advice from a former care home owner
Like all our employees, our Chief Revenue Officer, Simon Qasir, is extremely passionate about making a difference within health and social care – and this passion started from a young age. Simon’s family has a long history of owning care homes, and from this, he quickly learned the importance of providing quality care to residents. Eventually, this then led to him purchasing his own care home and becoming the youngest registered Care Manager at the time! In this week’s episode, Simon joins Justine Abson, Senior Marketing Manager to delve deeper into his background in social care and how he carries this experience through into his role today.
Ep44: Uncovering the power of shared data
The sky’s the limit with data in healthcare, but how can we improve our use of it? Senior Marketing Manager Justine and Senior Marketing Executive Rhiannon Hoyes try to get to the bottom of it, whilst discussing SMART objectives, data culture, and even New Year’s resolutions.
Ep43: Placing partners at the heart of every training session
As healthcare software suppliers, we understand that health and social care professionals do not go into the industry because they love computers. That’s why we want our software, service, and training to be as simple and as easy as possible – and that’s where Rob comes in. In this episode Chloe Weatherhead, Head of Customer Experience, and Rob Place, Product Training Manager share their exciting plans for how they are making our training more accessible and human, whilst placing partners at the heart of every session.
Ep42: A quality focused approach: the driving force in making a difference for care home residents
Antony Hall, Head of Insights, Assurance, and Governance at HC One joins our Chief Revenue Officer, Simon Qasir this week to chat about the benefits of prioritising a quality-focused approach and how by doing so you have more time to focus on making a real difference for residents.
Ep41: Enhancing audits for all, with Mark Fewster
Corinna and Mark are back on What The HealthTech to talk about our new enhanced Audits module. Mark has been at the helm of this project since its fruition, and Corinna has sat him down to get the low-down on what’s new, what’s improved and what’s to come in the new releases.
Ep40: Prioritising patient safety, with Helen Hughes
Helen Hughes returns to chat with Mark Fewster on the podcast this week, chatting all things Patient Safety Learning. As Chief Executive of the charity, Helen describes how PSL helps organisations transition to a more patient safety-focused culture. The pair also chat about ‘What Good Looks Like’ and assessing cultures within your own business.
Ep039: Cracking the CQC, with HC One’s Antony Hall
Antony Hall, Head of Insights, Assurance and Governance at HC One, joins Justine on the mic this week to talk about his past at the Care Quality Commission. Antony’s role changed through his time at CQC, but his dedication in driving quality of care – and quality of life – has made his insight vital to the industry. Listen to learn how to use your CQC rating to action change in your organisation.
Ep038: 2022 Wrapped – A New Years Special
As if last week wasn’t enough, we’re giving you an extra helping of What The HealthTech’s best bits – from Hayley Levene grilling our then-newest project manager Craig Rainford on why he joined Radar Healthcare; Mark Harrison and Rob Place getting to the bare bones of why our customer success team are so fantastic (in our opinion, anyways!); and Head of Customer Experience Chloe Weatherhead giving her honest advice on how to implement your system successfully.
From all of us at Radar Healthcare, we hope you have a brilliant, safe and happy New Year!
Ep037: 2022 Wrapped – A Christmas Special
This week you are in for a real treat! In honour of Christmas and the final weeks of 2022, we reminisce and take a look back through some of our most popular episodes, featuring industry experts from all areas of health and social care. This episode has everything from patient safety, LFPSE, mental health, and women’s health, to Duty of Candour, learning from tragedy, and more!
Ep036: Happy Birthday Radar Healthcare, with Paul Johnson and Lee Williams
The Radar Healthcare founders are back with Hayley Levene this week to reminisce over the past ten years at the helm of our award-winning company! Paul and Lee talk about the organisation’s unbelievable rise through the ranks, alongside their opinions on the market, the memories they’ve made and what the predictions for the future of healthcare – and themselves.
Ep035: Changing pathways for patients, with Owain Rhys Hughes (Cinapsis)
CEO Paul is back as host this week, speaking with Owain Rhys Hughes, an former ENT surgeon and CEO of Cinapsis. Hughes decided to tackle misguided NHS referrals after seeing the challenges and setbacks across the industry. Hughes developed Cinapsis to connect clinicians to the right care for their patients, something we can relate to. Their focus on helping our communities through digital communication is inspiring and, as Paul says, a “no brainer”.
EP034: Getting to grips with PSIRF, with Helen Hughes
Chief Product Officer Mark Fewster met with Chief Executive Helen Hughes to get the lowdown on the NHS’s new Patient Safety Incident Response Framework. Listen in to find out how this is going to drive an open and just culture, what can be expected after the transition, and why the implementation process is key in PSIRF’s success.
EP033: Bringing the Community together, with Ellie Jordan
This week, Mark Fewster interviews Product Owner, Ellie Jordan. Ellie, as well as working with Mark on improving and enhancing our system, is heading our Community Forum, which will revolutionise how we speak with our partners – and how they speak with each other too.
EP032: The power of listening, with Joanne Howard (Part 2)
Malling Health’s Joanne Howard is back with Hayley on What The HealthTech, with the conversation turning to perception and communication with patients, service users and colleagues. This is a really lovely chat where we get more insight into Joanne’s nursing background and how we can all benefit from being more confident!
EP031: The power of listening, with Joanne Howard (Part 1)
We’re so lucky to have Joanne Howard from Malling Health with us for the first of two fantastic episodes! This week, Joanne speaks to Radar Healthcare’s Head of Marketing Hayley Levene about the power of listening in healthcare and how treating patients as people makes a huge difference.
EP030: A Day with a Dev, with Julio Isoba Blanco
Chief Product Officer Mark Fewster hosts What The HealthTech? this week, having a chat with Julio Isoba Blanco on what a developer does all day. The conversation touches on our Analytics performance, our plans for the Audits module, and advice for budding devs who want to get into the industry!
EP029: Where What The HealthTech started, with Hayley Levene
Previous podcast guest Terry Murphy puts our Head of Marketing Hayley Levene in the spotlight this week! Terry and Hayley have known each other for years, but Terry learns in this episode what really makes Hayley tick and why she decided to create What The HealthTech.
EP028: Learning from tragedy, with Peter Walsh (Part 2)
Hayley Levene and Peter Walsh are back this week to continue their conversation about Peter’s experiences as CEO of Actions against Medical Accidents (AvMA) and how the culture around avoidable harm has changed over AvMA’s 40-year history.
EP027: Learning from tragedy, with Peter Walsh (Part 1)
Hayley Levene spoke to current CEO of Actions against Medical Accidents (AvMA), Peter Walsh, about his role in improving patient welfare and the part AvMA plays in supporting those affected, their families, and the staff involved in those incidents.
EP026: Driving change with data, with Mark Fewster
It’s Project Manager Corrina Plant’s first go at hosting this week, and she’s chatting to What The HealthTech regular Mark Fewster! Corrina and Mark break down how Radar Healthcare’s Analytics module can transform how an organisation thinks about data and their futures.
EP025: Celebrating our industry with Josh Waddell
Justine sits down with Josh Waddell, publisher at Promedia Digital, who is responsible for Care Home Professional, Home Care Insights, and Social Care Professional. Josh lifts the lid on working in media within the care industry, as well as overseeing the third Leaders in Care Awards, and what makes all the hard work worth it!
EP024: Caring about care with Jasmeet Rai (Part 2)
Justine and Jasmeet are back talking about how important social care is to our society. The pair talk about best practices, misconceptions about social care, and really understanding the people that make up our industry.
EP023: Caring about care with Jasmeet Rai (Part 1)
Justine is joined by Jasmeet Rai, Associate Director at RCH Care Homes, who explains to us what the Institute of Health and Social Care Management is and how they are helping people in the social care sector – both staff and service users. Listen to also find out about the Social Care Innovators, the People Plan, and what’s next for IHSCM.
EP022: Health, happiness and helping each other
Hayley finally gets our National Business Development Manager Terry Murphy onto the podcast to talk about his mammoth career with the NHS. The two talk about their work in healthcare, how the NHS has changed over the decades, and what we should know as we move into a new chapter post-COVID. Hayley also asks Terry about his time on the other side of the hospital bed that changed his perspective on life, work, and the NHS.
EP021: How to Change your Perception of Success
Chief Product Officer Mark Fewster speaks with iTS Leadership’s Judy Walker on transforming your understanding through after action reviews. Digressions include paediatric care in the 90s, ‘Six Blind Men and an Elephant’, and learning to trust others.
EP020: Why Security Matters
This week, Mike Taylor speaks to Jonathan Alsop, Quality and Information Security Manager at Radar Healthcare all about the importance of security in a healthcare environment and what it means for us here too at RH.
EP019: Onboarding your Perfect Package
Justine Abson puts Senior Project Manager Sarah Adams in the hotseat this week about implementing a new software. We also get to learn about Sarah’s working day, what turns a great project into an amazing partnership, and engaging everyone from CEOs to frontline workers.
EP018: iatro, Giving Control Back to the Practice: Part 2
This week, Hayley Levene is back speaking to the Founder & CEO of iatro, Thomas Porteus to continue the conversation about the importance of digital access and communication within the NHS and best practices.
EP017: iatro, Giving Control Back to the Practice: Part 1
This week, Hayley Levene speaks to the Founder & CEO of iatro, Thomas Porteus. iatro partners with Primary Care organisations to deliver digital health solutions that empower, support, and connect. In this episode, Hayley and Thomas discuss the importance of digital access and communication within the NHS and best practices.
EP016: How to Ace Your Implementation
Have you some questions about installing a new system but don’t know who to ask? Chloe Weatherhead, our Head of Customer Experience sat down with our Head of Marketing Hayley Levene to dish out her expert advice for a successful implementation,
EP015: Are you Visible to New Patients or Residents?
This week, Justine Abson speaks to Digital PR experts Rebecca Moss & Lauren Wilden. Rebecca and Lauren help health and social care organisations to focus on brand presence, perception and protection, making sure they’re visible to both new patients or residents and maintain a great brand reputation.
EP014: Integrating with Success
This week, Chloe Weatherhead speaks to Mike Taylor, CTO, about the benefits of integrating systems and what to think about when considering whether the different systems in your organisation need to ‘talk to each other’.
EP013: Our Innovation Roadmap
Paul Johnson and Mark Fewster talk about Radar Healthcare’s innovation roadmap and some of the exciting things coming up for our partners.
EP012: Partner to Employee
Hayley Levene talks to Craig Rainford who’s just joined Radar Healthcare as Project Manager after 20 years at Four Seasons Healthcare. Hayley and Craig talk the passion in the industry and why he decided to make the move after two decades.
EP011: Bridging the Gender Gap
Senior Marketing Manager Justine Abson speaks to Public Policy Project’s Health Equity Advisor Lottie Moore on the health issues that women and girls face and how policymakers are looking to help those inequalities.
EP010: People and Partnerships
This week, Rob Place interviews Mark Harrison, Customer Success Manager about the importance of partnership working and what organisations need to look for in a supplier.
EP009: Shaping the Future of Public Policy
Hayley Levene speaks to Lee Davies and Lottie Moore from Public Policy Projects, all about the work they do to influence public policy and the impact this could have on health and social care.
EP:008: Supercharging the Adoption of Innovation
This week, Paul Johnson and Mark Fewster reflect on the recent roundtable session Radar Healthcare ran at Digital Health Rewired in March.
EP007: Gaining the ideal work culture
In this week’s episode, Hannah Wilkinson, Head of People and Culture is a guest. Hannah talks about how a positive workforce culture can help you to attract and retain staff in the health and social care world.
EP006: The Road to Improved Patient Safety – Part 2
This week, Mark Fewster is back with Marcos (NHS Improvement) & Paul (MKUH) to talk more about the LFPSE journey so far, the ups and the downs and what other trusts can learn from Milton Keynes University Hospital NHS Trust.
EP005: Working Towards Mental Health Awareness
This week is our mental health awareness week special. Justine Abson, Senior Marketing Manager and Mental Health First Aider at Radar Healthcare talks to Georgina Watkinson, Mental Health First Aid Trainer at Curve Learning. They talk about why MHFA should be as important as physical first aid, how you’re more likely to come across someone who has suicidal thoughts than requires CPR and what to expect in a mental health first aid course.
EP004: The Road to Patient Safety
In this week’s episode, Mark Fewster, Head of Product and Innovation at Radar Healthcare talks to Marcos Manhaes, NHS Improvement and Paul Ewers, Milton Keynes University Hospitals NHS Trust about the journey from NRLS to LFPSE and the future benefits the NHS could see.
EP003: A Pocketful of Kindness
In part two of Big Ian Donaghy, Radar Healthcare’s CEO Paul Johnson talks to him about his most recent initiative ‘a pocketful of kindness’ and what he’s got planned for the future!
Ep002: Dementia is a Team Game
Radar Healthcare’s CEO Paul Johnson talks to Big Ian Donaghy about his campaigning to combat loneliness and raise awareness for dementia, and how you can get involved to support this amazing cause.
EP001: Becoming Radar Healthcare
Hayley Levene, Head of Marketing at Radar Healthcare talks to Paul Johnson & Lee Williams about their journey to where they are today – nearly 10 years on.