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Unpacking the CQC strategy

26 September 2023


  • CQC

CQC LogoHow will the new CQC strategy bring positive change to your care organisation?

2023 marks a significant year for the Care Quality Commission (CQC), as it rolls out a new strategy aimed at driving positive change within care organisations across the country.

In this blog post, we delve into the details of the new CQC strategy, exploring the changes, ambitions, and opportunities it presents for your care organisation.

Embracing Change for a Brighter Future

As we step into a new era of healthcare, the CQC has taken a bold step towards transforming its approach to regulation. The driving force behind this change is the need for a more flexible and reactive model, especially in light of the lessons learned during the pandemic. The CQC aims to create a system that reflects real-life needs and experiences while ensuring safe, effective, compassionate, high-quality care for all. But what exactly is changing and how can your organisation benefit from it?

The Essence of the New CQC Strategy

While the core purpose and values of the CQC remain steadfast, the strategy’s implementation is undergoing a significant overhaul. The CQC’s mission remains centered on ensuring health and social care services provide people with safe, effective, compassionate, high-quality care, while also encouraging continuous improvement. However, the approach to achieving these goals is evolving to better address the challenges faced in the industry.

We now demonstrate positive outcomes, so we can use that as evidence to the CQC. If we encourage staff posting positive events as well as incidents on Radar Healthcare, we are going to be able to present these great experiences in our homes to our investors, the CQC and other regulators.

Sharon Winfield, COO, Avery Healthcare

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The New Single Assessment Framework: A Simplified Approach

One of the cornerstones of the new strategy is the introduction of a single assessment framework. This framework replaces multiple assessments with a streamlined, unified approach. The familiar quality statements—focusing on safety, effectiveness, responsiveness, leadership, and care—continue to be pivotal. However, Key Lines of Enquiries (KLOEs) are being replaced to new commitments that providers, commissioners, and system leaders must uphold.

In line with the people-focused approach, the CQC has introduced six new evidence categories, including people’s experiences, feedback from staff and leaders, observations of care, feedback from partners, processes, and outcomes of care. This holistic approach provides a comprehensive view of care quality and helps organisations identify areas for improvement.

Navigating the Roadmap to Change

The CQC’s strategy is not just a theoretical framework—it’s a practical roadmap that unfolds throughout 2023. The timeline is structured to ensure a smooth transition for organisations. From focusing on internal changes and technological improvements to launching an online provider portal, the CQC is committed to providing the support and guidance needed for a successful transition.

They were impressed with our systems. The CQC looks at audits, incidents, and complaints in a lot of detail and having these items in a place where you can explain what happened, how it was resolved, what were the issues and what were the learnings is invaluable.

Lucy Inmonger, COO, Orri

Empowering Your Organisation: How Radar Healthcare Can Help

As the CQC embarks on this transformative journey, it’s crucial for your care organisation to be well-prepared and inspection-ready. This is where Radar Healthcare’s trusted risk, quality, and compliance software comes into play. Our all-in-one solution empowers your teams to collate, document, and organise evidence seamlessly, ensuring your organization is equipped to provide safe, high-quality care at the click of a button.

With features like audit management, integrated action plans, incident and event management, and more, Radar Healthcare’s software aligns perfectly with the CQC’s new strategy. Our software supports your journey towards improved CQC ratings by enabling you to demonstrate evidence-based care, maximise the effectiveness of care and treatment, and enhance communication between teams.

Radar Healthcare Dashboard

Seizing the Opportunity for Positive Change

As the CQC’s new strategy unfolds, your care organisation has a unique opportunity to drive positive change and enhance the quality of care you provide. By understanding the strategy’s nuances, embracing technology-driven solutions, and fostering a culture of learning and improvement, you can position your organization for success in the evolving landscape of health and social care.

The time for action is now. Embrace the CQC’s new strategy, leverage technology to your advantage, and embark on a journey of continuous improvement that will not only meet regulatory standards but also enhance the well-being and quality of life for those you serve. Together, we can create a future where exceptional care is the standard, and positive change is the norm.

The number of incidents reported increased from an average of 4 per month to 35 with the introduction of Radar Healthcare - meaning the CQC can see we’re accurately reporting and actioning incidents to drive continuous improvement.

Dave Hartley-Large, Head of Governance at Spark Medical

More useful CQC resources

  • Icon for Free guide to improving your CQC rating

    Free guide to improving your CQC rating

  • Icon for Free CQC Inspection Checklist

    Free CQC Inspection Checklist

  • Icon for Cracking the CQC with HC-One's Antony Hall

    Cracking the CQC with HC-One's Antony Hall

  • Icon for Exploring the 5 CQC Standards

    Exploring the 5 CQC Standards


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