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Healthcare Incident management system

Resolve and learn with Radar Healthcare’s Incident Management System

Our Incident Management System is designed to streamline your response efforts, enabling you to handle every challenge with confidence. Whether it’s a critical medical situation, a sudden compliance concern, or an operational hiccup, we’ve got you covered.

Radar Healthcare Incident Management Solution

Capterra review badge“The incident management system is excellent and has enabled us to fully move away from paper-based risk and incident reporting.”  -Aaron W, Director of Residential Care

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    Healthcare Incident Management System

    Benefits of our Healthcare Incident Management Software

    • Improve quality and safety of care
    • Easily demonstrate compliance with regulatory standards
    • Create a standardised way of working
    • Automate processes and remove paper-based systems

    Over 10,000 locations are already seeing the benefits of Radar Healthcare
    including 6 of the top 10 Care Groups in the UK

    One source of truth with Radar Healthcare

    Say hello to Radar Healthcare – a powerful software designed to automate various aspects of quality, risk, and compliance, allowing you to dedicate more time to what matters most: providing exceptional care and elevating your profession.

    With our intuitive software, you’ll discover a world of ease and efficiency. No more hopping between multiple systems or drowning in paperwork. Everything you need is neatly organised in one place, streamlining your workflow and empowering you to focus on what truly counts.

    Whether you oversee a single care service or manage multiple locations, our comprehensive analytics means you can easily oversee what’s going on and where. The interlinked product modules – from audits to incidents and risk management – create a seamless web of insights, ensuring your organisation stands strong in achieving regulatory compliance.


    Incident Management System Features

    • Customisable and easy to use software

      From assessments, body maps, service user lookups and more, we give you the tools you need to be able to create context-aware forms to capture your incidents and events. Plus, with our mobile friendly and responsive platform you can report the incident wherever it happens with complete ease.

    • Interoperable

      Integrate Radar Healthcare into other business systems required, so when an incident is reported, the system can automatically notify your other software, or vice versa; if something occurs elsewhere, it’ll automatically create an incident to be managed.

    • Automatic notifications to keep you on track of deadlines

      All of your incidents are linked to our AI and machine learning tools, meaning you’ll automatically be notified when things aren’t quite right. You can also track trends, set your own KPIs and keep on top of any incidents occurring across any location, even when you’re not logged into the system.

    • Confidential events

      Users have the option to classify new events as confidential during the reporting process, assigning workflow steps to authorised individuals rather than the usual roles and users. This ensures the secure handling of sensitive information.

    • Easily view events

      Easily access a comprehensive list of all incidents/events. This list can be sorted and filtered based on your specific requirements. You can monitor the priority and progress of each event, ensuring timely resolution and effective management. Additionally, you can mark events as completed once they are resolved.

    • For the record

      The history tab offers a complete log of activities associated with the event, preserving the integrity of the audit trail. It captures every change made, including the timestamp and the user responsible for the change.

    • Restrict by role

      You can restrict which roles can report specific event types and control access to view those event types after they have been reported. Users can still report events, but their access will expire after 20 minutes unless they have the permission to view the event type or are granted access through an Event Task. This allows you to ensure discussions and appropriate access for event types such as "Infection Outbreak" restricted to Managers, and "Whistleblowing" limited to select senior roles. Maintaining confidentiality and proper handling of information within the system is prioritised.

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    “Prior to Radar Healthcare, we had a very poor CQC inspection. The concerns were primarily around governance and documentation. We have yet to have another CQC inspection, however, when the local authority came to review, we were able to provide them with a digital source that evidenced all documents, up-to-date audits, incidents, and ongoing actions, which they were really pleased to see. They were impressed that we were pinpointing issues but then automatically creating action plans and steps to resolve them efficiently and effectively - and that is exactly what Radar Healthcare’s system allows you to evidence and continue to do.”

    Shaun Lock, Quality and Compliance Manager at Ashberry

    Flexible to fit you

    We understand that every organisation is unique, and that’s why our product is designed to be flexible and adaptable. Whether you operate residential care homes across multiple locations and require event and audit management but not workforce compliance, or you’re an NHS Trust focused on risk management, our quality and compliance management software can be tailored to your specific requirements. We prioritise a person-centered approach, considering the needs of patients, residents, and your staff.

    Choose from our product modules…

    Radar Healthcare Incident Management SystemRadar Healthcare Audit Management SoftwareRadar Healthcare Workforce Compliance SoftwareRadar Healthcare Action and Improvement PlansRadar Healthcare Document Management SoftwareRadar Healthcare Risk Management SoftwareRadar Healthcare Business Compliance SoftwareRadar Healthcare Analytics and Reporting Software

    Create your price plan in 2 minutes

    Our product is made up of modules so you can pick and choose which you want, and therefore only pay for what you need. Calculate your price by building your own plan today.

    Build your plan now

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    Incident Management FAQs

    Incident management and reporting systems are crucial in healthcare settings for several reasons:

    Patient Safety: Incident management and reporting systems prioritise patient safety. By capturing and analysing incidents, healthcare organisations can identify potential risks, hazards, and areas of improvement. This enables them to implement corrective actions and preventive measures, ultimately reducing the likelihood of patient harm and enhancing overall safety.

    Quality Improvement: Incident reporting allows healthcare organisations to track and monitor their performance, identify patterns or trends, and assess the effectiveness of interventions. By learning from incidents, organisations can make data-driven decisions, refine processes, and continuously improve the quality of care provided to patients and residents.

    Learning Culture: Incident management fosters a culture of learning and improvement. Encouraging frontline staff to report incidents and near-misses promotes open communication, trust, and shared learning. By understanding and addressing the root causes of incidents, healthcare professionals can enhance their skills, knowledge, and practices, leading to better patient outcomes.

    Regulatory Compliance: Incident reporting is often a regulatory requirement in healthcare settings. Compliance with reporting obligations ensures organisations meet regulatory standards, demonstrating their commitment to patient safety and accountability. Incident management systems help streamline reporting processes, ensuring compliance while facilitating timely and accurate reporting.

    Risk Mitigation: Incident management tools aid in identifying and mitigating risks. By capturing and analysing incident data, organisations can proactively identify potential hazards or vulnerabilities in their systems and processes. This enables them to implement targeted interventions, controls, and safeguards to prevent incidents from occurring or recurring in the future.

    Legal and Financial Considerations: Effective incident management and reporting can have legal and financial implications. Timely identification and reporting of incidents can help mitigate potential legal claims and financial repercussions. It allows organisations to take appropriate actions, such as providing timely disclosures and implementing remedial measures, minimising the impact on both patients and the healthcare organisation.

    In summary, incident management and reporting are important and relevant in healthcare settings to prioritise patient safety, drive quality improvement, foster a learning culture, ensure regulatory compliance, mitigate risks, and address legal and financial considerations. By implementing robust systems like Radar Healthcare, organisations can enhance patient care, reduce risks, and continuously strive for excellence.

    Our incident management software is designed to streamline incident reporting and management processes within your healthcare organisation. With our system, you can benefit from centralised reporting, customisable incident forms, workflow automation, real-time notifications, comprehensive data analysis, regulatory compliance support, seamless integration with existing systems, and a reliable audit trail and documentation.

    By implementing our system, we can help you improve efficiency, enhance patient safety, and ensure compliance with industry standards for your organisation.

    Yes, our incident management module can be customised to fit the specific needs and workflows of your organisation. We understand that every healthcare organisation operates differently and has unique requirements. Our system is designed to be flexible and adaptable, allowing for customisation based on your organisation’s specific incident management processes, reporting requirements, and desired workflows.

    Our team will work closely with you to understand your organisation’s needs and configure the incident management system accordingly. This includes customising incident forms, defining incident categories, configuring workflow steps and notifications, and integrating with existing systems and technologies.

    We recognise the importance of aligning our incident management system with your organisation’s existing practices and processes to ensure seamless integration and user adoption. Our goal is to provide you with a tailored solution that optimises your incident reporting and management processes, enhances efficiency, and promotes a culture of patient safety within your organisation.

    An incident management system enhances communication and collaboration among healthcare professionals during the incident resolution process. It provides a centralized platform for real-time discussions, notifications, and information sharing. Professionals can securely share incident-related information, assign tasks, and track accountability.

    The system supports collaborative incident investigations and maintains a comprehensive audit trail. By streamlining communication, the system enables efficient teamwork and coordinated efforts to address incidents promptly, leading to improved patient safety outcomes.

    Our incident management system provides customisable incident forms, automated workflows, real-time notifications, collaboration tools, robust analytics, regulatory compliance support, integration capabilities, and comprehensive audit trails.

    With scalability and customisation options, the system helps organisations improve incident reporting, analysis, and resolution, with the number one aim of enhancing patient safety outcomes.

    Our core analytics module allows healthcare organisations to identify trends, analyse root causes, and implement preventive measures. By leveraging the power of data analysis, our system enables the detection of recurring incidents and vulnerabilities.

    Furthermore, our incident management system incorporates predictive AI capabilities, empowering healthcare organisations to take proactive measures. With predictive AI, the system can anticipate potential risks and identify early warning signs to prevent adverse events before they occur. This advanced functionality enhances patient safety by enabling timely interventions and targeted actions.

    Through the combination of our core analytics module and predictive AI, our incident management system empowers healthcare organisations to make data-driven decisions, implement preventive measures, and continuously improve patient outcomes.

    Yes, our incident management is designed to be compliant with relevant regulatory requirements and standards in the healthcare industry. We understand the importance of adhering to strict guidelines and regulations to ensure patient safety and data privacy.

    Our incident management system is developed in alignment with industry standards such as ISO 27001 for information security management and ISO 9001 for quality management. We also consider specific regulations and requirements, including those outlined by regulatory bodies such as the Care Quality Commission (CQC) in the UK.

    By implementing Radar Healthcare, organisations can have confidence in their compliance efforts. Our system provides a structured framework for incident management and reporting, ensuring that processes follow industry best practices. We prioritise data security, confidentiality, and privacy, implementing robust measures to safeguard sensitive information.

    Furthermore, we continuously monitor changes in regulatory requirements and industry standards to update our system accordingly. This ensures that our incidents module remains compliant and up to date with the evolving healthcare landscape.

    Rest assured, we are committed to providing a compliant system that meets the stringent regulatory requirements and standards of the healthcare industry.

    View our certifications

    Our software seamlessly integrates with existing systems and technologies used in your healthcare organisation. Our system is designed to ensure interoperability and streamline incident management processes.

    We provide robust APIs (Application Programming Interfaces) and standardised data formats, to facilitate easy data exchange and collaboration. This allows our system to integrate with electronic health record (EHR) systems, patient safety databases, risk management platforms, and other relevant systems already in place.

    By integrating with your existing systems, our incident management eliminates duplicate data entry and promotes data consistency. It enables automatic transfer of incident-related information, ensuring seamless sharing of incident reports, updates, and analysis across different platforms.

    Our dedicated integration team works closely with your organisation to understand your specific integration requirements and ensure a smooth integration process. We prioritise data security and follow industry best practices to safeguard sensitive information during integration.

    With our system, you can maximise the value of your digital infrastructure by leveraging existing systems and technologies, optimising workflows, and enhancing efficiency.