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If you’re looking to drive continuous improvement, try our Incident Management Software. Book a free demo today
With Radar Healthcare, you have a platform that accommodates various event types that can occur within a healthcare environment, including, but not limited to:
☑️ Learning from Excellence
☑️ LFPSE
☑️ PALs
☑️ Freedom to Speak Up
☑️ PSIRF
☑️ Mortality Reviews
☑️ CQC Compliance
Our software streamlines incident workflows by automating follow-up tasks, assigning roles for task completion, and calculating due dates. Offering customisable forms, risk scoring, action plans, and event linking – tasks are assigned based on user roles, ensuring efficient management. Automatic due date calculation ensures timely completion of tasks, improving incident resolution and compliance.
With user-friendly interfaces and customisable features, our system streamlines the reporting process, allowing your team to focus on delivering exceptional care. Enhance accountability, track trends, and promote a culture of continuous improvement with our Incident Management Solution. Trust us to be your reliable partner in elevating the safety and quality of your healthcare service.
Our out-of-the-box Incidents Dashboard tracks many valuable metrics, including the total number of incidents, overdue incidents, days since last incidents, incident by type (e.g. feedback, safety alerts and more), incident occurrences by day of the week and time, etc. These dashboards also automatically link in with our Toolkit Events, meaning that you can begin using Analytics very quickly.
We understand that every organisation is unique, and that’s why our product is designed to be flexible and adaptable. Whether you operate residential care homes across multiple locations or you’re an NHS Trust focused on risk, our quality and compliance management software can be tailored to your specific requirements. Find everything from audits, incident management, risk management and more, underpinned by our AI-driven analytics.
Every Radar Healthcare customer can access Analytics, Action Plans and Notices as standard.
Add-on our additional modules to build the ideal solution for your organisation.
“We are committed to encouraging a positive incident reporting culture and Radar Healthcare has helped us to be more efficient and automated with it. The information and in-depth dashboards that Radar Healthcare assists us with clinical risk management. We use Radar Healthcare for more than just evidencing compliance and good governance, it is a learning platform that helps us drive positive change.”
“HC-One deliver around 7 million care interactions a year, with incidents being around 65,000 a year. That’s 6.5 million positive care interactions every single year the team can now celebrate and learn from with Radar Healthcare.”
“With the future plan to bring together data from audits, incidents, complaints and litigation, everything will be visible in one single system. This will provide greater insight and give teams the capability to gather real intelligence. “It will give us the opportunity, for the first time to get some real intelligence and insight into the cross virtualisation of some of these data streams.”
“Prior to Radar Healthcare, we had a very poor CQC inspection. The concerns were primarily around governance and documentation. We have yet to have another CQC inspection, however, when the local authority came to review, we were able to provide them with a digital source that evidenced all documents, up-to-date audits, incidents, and ongoing actions, which they were really pleased to see.
They were impressed that we were pinpointing issues but then automatically creating action plans and steps to resolve them efficiently and effectively – and that is exactly what Radar Healthcare’s system allows you to evidence and continue to do.”
“I had to trawl through all those old spreadsheets again from September to May for the report, manually counting how many incidents we had and separating them out because there was no separation between types of incidents. That taught me how much simpler Radar Healthcare’s system is.”
From assessments, body maps, service user lookups and more, we give you the tools you need to be able to create context-aware forms to capture your incidents and events. Plus, with our mobile friendly and responsive platform you can report the incident wherever it happens with complete ease.
Our Incident Reporting Software seamlessly integrates with several partners including Care Management Software, Electronic Patient Records, Staff Data Systems and external devices such as feedback through QR codes or other forms.
All of your incidents are linked to our AI and machine learning tools, meaning you’ll automatically be notified when things aren’t quite right. You can also track trends, set your own KPIs and keep on top of any incidents occurring across any location, even when you’re not logged into the system.
Users have the option to classify new incidents as confidential during the reporting process, assigning workflow steps to authorised individuals rather than the usual roles and users. This ensures the secure handling of sensitive information.
Easily access a comprehensive list of all incidents/events. This list can be sorted and filtered based on your specific requirements. You can monitor the priority and progress of each incident, ensuring timely resolution and effective management. Additionally, you can mark incidents as completed once they are resolved.
The history tab offers a complete log of activities associated with the incident, preserving the integrity of the audit trail. It captures every change made, including a timestamp and the user responsible for the change.
Radar Healthcare allows role-based restrictions on reporting and viewing specific incident types, ensuring confidentiality. Access expires after 20 minutes unless permission is granted, enabling control over sensitive topics like “infection outbreak” for managers and “whistleblowing” for senior roles, promoting proper information handling.
Reassign incidents in bulk using our intuitive user interface within the administration menu. If an employee changes roles, departments or perhaps leaves your organisation, easily reassign all incidents that are currently assigned to them to another person.
Customise view access based on form responses. For instance, restrict complaint incidents to ‘Radar Super Users,’ but allow ‘Human Resources Managers’ to view incidents related to staff complaints, enhancing data privacy and access control.
View a list of all incidents where a specific person was involved. The list can be sorted, filtered and exported. By selecting their name, a list will be generated of all the incidents where their name has been selected in a form question response as part of the form or workflow, regardless of who created the incident, or the form and question asked.
Monitor incidents with four statuses: Pending (in progress within due date), Overdue (at least one step past due), Completed (all steps finished), and Not Applicable (no workflow steps). Easily track progress and ensure timely resolution.
By default, an incident type can be reported at any location in your system hierarchy. Using location types means the list of incidents available to report can differ depending on the location or service.
Our Incident Reporting module is uniquely tailored to support quality, compliance, and risk management within the health and social care sector.
Our software is designed to cater to the diverse needs of various healthcare organisations, ranging from large NHS Trusts and privately-run multi-service entities to smaller organisations with limited services. We serve clients both within the UK and internationally.
Discover how our software supports these sectors:
👨⚕️ Primary Care
🏥 NHS and Secondary Care
🏡 Care Homes
👵 Care Groups
🦷 Dentistry
🚑 Ambulance and Patient Transport
🥼 Integrated Care Systems
😷 Private Hospital
By providing a comprehensive incident reporting and management system, we empower healthcare professionals to proactively identify, report, and address incidents that may compromise patient or resident safety.
Our software facilitates the tracking and analysis of incidents, enabling organisations to implement corrective actions, preventive measures, and continuous quality improvement initiatives. With robust features tailored to the health and social care sector, our incident module helps organisations uphold regulatory standards, mitigate risks, and enhance overall patient and resident care outcomes.
Our software provides centralised incident reporting, customisable incident forms, automated workflows, real-time notifications, comprehensive data analysis, regulatory compliance support, and seamless integration with existing systems.
With these capabilities, organisations can efficiently capture, track, and resolve incidents, leading to improved efficiency, enhanced patient safety, and compliance with industry standards.
By providing a centralised platform for real-time discussions, notifications, and information sharing, our software enables healthcare teams to securely exchange incident-related information, assign tasks, and track accountability.
With features tailored to support collaborative incident investigations and maintain a comprehensive audit trail, our software enhances teamwork and coordinated efforts to address incidents promptly.
Absolutely. We understand that each organisation operates differently and has unique incident management processes and reporting requirements. Therefore, our software is designed to be flexible and adaptable, allowing for customisation based on your specific needs.
Our team works closely with each of our customers to understand their requirements and configure the incident management system accordingly, ensuring seamless integration and user adoption.
Our software offers robust analytics to identify trends, recurring incidents, and root causes, as well as detect potential risks. With predictive AI, it helps anticipate risks and take preventive measures. Using data-driven insights, our incident module continuously improves patient safety outcomes.
How much time and money could you save with Radar Healthcare’s award-winning Risk, Quality and Compliance software?
This article explores the critical role of incident reporting in healthcare, the benefits it brings to organisations, and how Radar Healthcare’s Incident Management Software can support these processes.
Adverse events in healthcare pose serious challenges, impacting patient safety and the quality of care provided. Understanding what adverse events are, how they occur, and ways to prevent them is essential for every healthcare provider.
Our Incident Reporting in Secondary Care whitepaper offers an in-depth analysis of reporting within secondary care and its effects on patient safety.
Uncover the secrets behind delivering top-tier healthcare services as Marion Shipman and Nicki-Mantel Cooper from NICS share their insights with host, Corrina.
Discover how our partnership with HC-One, a leading care home provider, has revolutionised incident reporting for them.
Hear how technology elevates tailored care at Exemplar Health Care.
Prepare for PSIRF success with Radar Healthcare, your trusted partner in achieving a seamless rollout.
We pride ourselves on being the first approved Learn from Patient Safety Events (LFPSE) testing supplier by NHS England, and we’re equally as proud to be the first LFPSE V6 accredited technology partner.
