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How can technology support your patient safety processes?

Check out our patient safety road map below

Modern technology should be able to link all your organisation's process steps in order to support patient safety. Have a look through the road map below to see what parts culture, accountability, risk, reports, stakeholders, lessons learnt and strong foundations play.

  1. Embed a culture of quality and safety

    • Provide visibility of patient care and quality across one or multiple locations

    • Manage and monitor workforce training and compliance

    • Data-driven approach to lessons learned and sharing of best practice leading to improvement

    Create an environment where your workforce can learn, share and feel proud. Empower people to embrace patient safety improvement by moving away from a ‘blame culture’ and developing systems for continuous improvement.

  2. Be well-led and define clear levels of accountability for patient safety

    • Create and track improvement plans

    • Automatically identify where things are going wrong based on manual or artificially intelligent KPI thresholds

    • Trigger automated tasks and notify the relevant responsible person

    Focus on leadership, management and governance to ensure everyone knows what role they play in the delivery of high-quality care for patients.

  3. Mitigate any foreseeable risk to patient safety

    • Create personalised risk registers and assurance frameworks

    • Manage and track preventative action plans

    • Create, schedule and assign ownership of audits and self-assessments

    Proactively and reactively identify, log and monitor patient safety risk.

  4. Make it easy to report incidents

    • Digitalise your patient safety management processes to improve accessibility of information and ease of reporting incidents

    • Trigger procedural activity (form filling, notifications etc.) following an incident to ensure nothing gets missed

    • Automate reporting of incidents to regulatory bodies and integrate with other systems to reduce duplications

    Encourage people to report incidents by making the process simple and accessible

  5. Engage with stakeholders

    • Develop bespoke forms to capture compliments, complaints and other feedback/communication from patients and staff

    • Make post-incident communication with patients easier by having all the information in one place

    • Make policies and processes around patient engagement and other areas readily available

    Establish mechanisms to communicate with patients and the public who can contribute to the patient safety agenda

  6. Review lessons learnt and share best practice

    • Close the loop when things do go wrong to prevent reoccurrence

    • Quickly communicate patient safety information across your organisation and track engagement

    • Use analytics to obtain data-driven insights and identify trends

    Understand why incidents happen and what can be done to prevent them in the future.

  7. Build on strong patient safety foundations

    • Easily identify where processes are working well and amplify them

    • Bring all your quality and compliance data into one central location to provide corporate oversight

    • Measure the effectiveness of your patient safety strategies

    Implement solutions that prevent avoidable harm and frame the strategic direction of future governance frameworks.

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