Becoming Radar Healthcare – in the words of our CEO…
22 February 2021
Did you recognise the cover star of February’s issue of Care Home Professional magazine?
Our CEO, Paul Johnson, was featured in a whopping six page spread to share how Radar Healthcare became one of the UK’s leading quality and risk management software providers within healthcare.
In case you missed it here are our top three takeaways from the interview…
1. Developed with care
In the interview, Paul explained how he and co-founder Lee Williams wanted to pool their technical expertise into an industry where great technology could make a valuable difference.
“We knew how challenging and regulated the healthcare sector was and saw the benefits we could help deliver through a system like Radar Healthcare,” Paul explained. “We will all come into contact with healthcare providers in our lives so helping meet quality, compliance and risk management demands was something we were passionate about from the very beginning.”
Paul and Lee combined top tech minds with the experience of seasoned healthcare professionals to develop Radar Healthcare’s (now award-winning) software in 2012. Since then, it’s used in over 10,000 locations across residential care, community care, NHS, dentists, patient transport, and much more in the UK and the UAE.
Keen to offer true support to healthcare teams, Paul explained how his team’s ability to develop affordable and helpful solutions will remain key to their ongoing plans.
“We will continue to develop and deliver against the care sector’s resource and commercial constraints and ensure that our products are affordable and as simple and easy to adopt as possible.”
2. More than just a product
Paul told Care Home Professional that he is fiercely proud of Radar Healthcare’s customer support service.
In fact, thanks to comprehensive customer support, Radar Healthcare is amongst the country’s top 10% of businesses in terms of customer Net Promoter Scores (NPS).
“People like using the system and we get great feedback for being a proactive and responsive service,” Paul noted.
As well as offering a fully dedicated support desk, the team tracks usage of the system through its analytics so that it can tell when people are spending too long on part of the platform, which may mean it is not intuitive enough and needs updating.
The system is also updated every two weeks, so customers can benefit from all the latest features. A recent example is when COVID hit, Radar Healthcare’s team quickly reached out to offer extra help and support to customers through customised COVID incident forms and more.
“We created a whole range of COVID related events and that would be anything from a staff member demonstrating symptoms, to managing a resident with a positive test and managing the checks and balances that need to be put in place around infection control audits, safety check assessments, etc, and we rolled these out at no extra cost to our customers,” Paul explained.
3. Solutions for all
Working with a wide range of healthcare teams, Paul emphasised that his team know that healthcare organisations have a vast array of business needs.
Paul, Lee and their whole team have built the software to be flexible, configurable and scalable, and this is why Radar Healthcare are able to work with such a wide range of healthcare organisations within Private Care organisations, NHS and international teams.
Paul said that configurability and interoperability will continue to be key to the Radar Healthcare offering as ways of working in healthcare continue to evolve.
“We want to be innovative and forward thinking and the only way we can do that is to ensure that we’re speaking to all these digital elements within the digital ecosystem where we can either deliver value to those systems or they can bring value to our system that we can pass on to patients and care home residents.” Paul said.
Additional areas of innovation Radar Healthcare are exploring include Internet of Things (IoT) devices such as fridge monitoring devices and wearable technology, as well as exploring partnerships with smart meter providers to help monitor reduced mobility through the usage of household energy items.
To find out more about how Radar Healthcare’s state-of-the-art software can support your organisation, speak to one of our expert team.