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Your Radar Healthcare Journey

09 August 2021

Tags:

  • Customer support

Here at Radar Healthcare, we know that choosing and implementing a new piece of software can sometimes be a bit daunting. However, with us you’ll have support every step of the way to ensure you are confident in achieving your goals.  

Over the next few weeks, we’ll be taking a look at the journey that our customers take as well as introducing you to some of our team!  

Have a look at a typical journey to becoming a customer with us:

 

So now you know the journey to becoming a Radar Healthcare customer, it’s time to find out what each step entails and how we will support you all the way through. 

Scoping your requirements and objectives with your Business Development Manager  

One of our Radar Healthcare experts will take the time to understand you and your organisation as well as your objectives.  

See how Radar Healthcare can work for you with your Business Development Manager 

Next, your Business Development Manager will show you how Radar Healthcare can work for you. They will take you through a demonstration of our award-winning software, tailoring it to your needs and requirements.  

Project kick off with your Project Manager and Customer Success Manager  

Once you have decided that Radar Healthcare is the right product for your organisation, the next stage is project kick off! We will recap your key aims and objectives for Radar Healthcare and your project manager will then create a personalised onboarding plan to ensure success.

Learn, Configure, Test  

Throughout the onboarding process you’ll have regular calls with your Project Manager to ensure that you have the knowledge you need to use Radar Healthcare to its full potential. Your Customer Success Manager will also be there to help and ensure you are confident in achieving your goals

Launching Radar Healthcare  

When you are ready to launch we’ll provide support and resources to ensure your launch is as successful and impactful as it can be. Our launch kit contains useful information to announce Radar Healthcare successfully to your staff and includes email templates, posters and other useful resources, so you can hit the ground running right away.

Ongoing support  

With Radar Healthcare you are never alone. Ongoing support and product maintenance is at the heart of our service delivery because we understand that people and processes are as important as the software itself.  

We do everything we can to ensure that your journey to becoming a customer with Radar Healthcare is a smooth one. From your first conversation with one of our Business Development Managers to your onboarding process with your dedicated Project Manager and ongoing support from your Customer Success Manager, we’ll be there to support you every step of the way.  

 

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