Season 1: EP042: A quality focused approach to care

Antony Hall shares the driving force to making a real difference for care residents

Antony Hall, Head of Insights, Assurance, and Governance at HC-One joins our Chief Revenue Officer, Simon Qasir this week to chat about the benefits of prioritising a quality-focused approach and how by doing so you have more time to focus on making a real difference for residents.

On this episode of “What the HealthTech,” our Chief Revenue Officer, Simon Qasir, engages in a conversation with Antony Hall, the Director of Insights Assurance and Governance at HC-One, the UK’s largest elderly residential care provider. With over 300 care homes and a focus on personalised care for over 14,000 residents, Antony sheds light on the importance of quality over mere compliance in the healthcare sector.

He emphasises that while compliance is essential, it should be the norm, and true quality lies in focusing on outcomes for residents. Anthony discusses how insights play a pivotal role in understanding the context behind incidents, such as falls, and implementing proactive measures to prevent them. He illustrates this with examples like correlating weight loss with dining room changes during refurbishments, highlighting the significance of resident feedback in driving improvements.

Antony also delves into the challenges of staff recruitment and retention, highlighting the need for an environment conducive to learning and improvement. He underscores the role of technology, particularly in sharing insights across locations to promote best practices and enhance organisational learning.

The episode concludes with a heartwarming anecdote about the positive impact of technology in enabling a dementia patient to continue enjoying a simple pleasure, showcasing the transformative potential of health tech in enhancing quality of life.

Interested in being a guest on What the HealthTech? Let’s talk! Pop us an email at marketing@radarhealthcare.com