Midlands Air Ambulance Charity Partners with Radar Healthcare to Enhance Patient Care and Operational Efficiency
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Provide evidence to the CQC at the click of a button
Collate and draw insights on all feedback in one place
Demonstrate continuous learning with action plans linked to events
Easily track CQC ratings with customisable dashboards
All data is stored in one central place providing holistic oversight of all residents and patients
Digitisation of manual process to deliver operational efficiencies
Discover how Radar Healthcare can enhance regulatory compliance procedures and demonstrate outstanding care in your organisation: Book a free demo today
Radar Healthcare provides a holistic approach to gathering and collating surveys, compliments, and complaints, which make up 50% of the available CQC evidence types. Our array of modules, such as Incident Management, Document Management, Action Plans, Audits and Analytics, collates and analyses feedback from coworkers, healthcare providers, regulators, residents, and family members.
As an illustration of success, our partner NICS experienced a 3000% surge in patient feedback response rates upon incorporating Radar Healthcare into their system. E-Zec Medical Transport Services also saw improved response rates when they combined QR codes, patient feedback forms, and Radar Healthcare.
Radar Healthcare provides numerous methods to promote continuous improvement, such as integrating patient safety processes, aligning improvement plans with incident data, cultivating a culture of accountability, maintaining comprehensive visibility, tailoring features to fit specific processes, and identifying trends and issues in real-time.
Radar Healthcare’s cloud based software centralises data, eradicating the need to work across multiple channels and paper-based methods meaning that submission of evidence to the CQC is available within a couple of clicks.
Radar Healthcare’s customisable dashboards allow organisations to track, monitor, and report on metrics and data directly relevant to the CQC framework. By tailoring these dashboards to focus on specific scoring elements, organisations can easily see how they’re performing against the expected standards.
By leveraging real-time data and analytics, these dashboards provide immediate insights into areas of concern or areas where the service is performing well. This facilitates proactive management of issues before they escalate, ensuring that services remain safe and effective.
Radar Healthcare supports health and social care organisations in not only meeting but exceeding the CQC’s expectations under its new framework. It offers a structured and efficient approach to quality and compliance management, making it easier for organisations to provide evidence of high-quality care and continuous improvement across all CQC’s key questions and quality statements.
Every Radar Healthcare customer can access Analytics, Action Plans and Notices as standard.
Add-on our additional modules to build the ideal solution for your organisation.
“The most recent success that we’re all immensely proud of is achieving an outstanding rating by the CQC at two of our locations. Radar Healthcare gave us considerable amount of information following the requests, both during the inspection and afterwards, and some examples would be confirming and providing evidence of our training requirements in our completion, and we could provide compliance data quite easily by clicking a couple of buttons. In relation to our incident report, our near misreporting and also our positive incident reporting. The audit function was able to provide assurance of daily checks and quality assessments. So a number of the elements they look for in regulated activities Radar Healthcare helped us to provide that evidence easily, comprehensively and succinctly.”
“The final piece of that jigsaw with another big part of my role is the CQC, and the other regulators who look at any health care organisation helping us to tell our story well, with evidence, with data and to keep on top of things.”
“Managers used systems to collect data from the service. Managers had access to a secure electronic database called ‘Radar Healthcare’ which gave them oversight of incidents, complaints, staff sickness, policies, audits and safeguarding referrals. It was easy to pull data from the system and create reports. For example, on length of treatment.”
“Prior to Radar Healthcare, we had a very poor CQC inspection. The concerns were primarily around governance and documentation. We have yet to have another CQC inspection, however, when the local authority came to review, we were able to provide them with a digital source that evidenced all documents, up-to-date audits, incidents, and ongoing actions, which they were really pleased to see. They were impressed that we were pinpointing issues but then automatically creating action plans and steps to resolve them efficiently and effectively – and that is exactly what Radar Healthcare’s system allows you to evidence and continue to do.”
“They were impressed with our systems. The CQC looks at audits, incidents, and complaints in a lot of detail and having these items in a place where you can explain what happened, how it was resolved, what were the issues and what were the learnings is invaluable.”
With everything in one place, documenting service excellence and continuous improvement alongside all training documentation within the Workforce Compliance module providing evidence and feedback to the CQC is easier than ever.
Effortlessly track and monitor compliance adherence across various regulations, guidelines, and internal policies. Generate comprehensive reports for audits and regulatory submissions.
Stay ahead of compliance deadlines with automated alerts and notifications, ensuring proactive actions and preventing potential issues.
Streamline policy creation, distribution, and approval processes. Maintain a centralised repository of policies and procedures, allowing easy access for staff and ensuring consistent compliance.
Simplify training program management, including course assignments, tracking progress, and assessing competency. Identify training gaps and ensure staff members are equipped with the necessary knowledge.
Capture, track, and investigate incidents, near misses, and risks. Implement action plans to mitigate future occurrences and reduce potential harm to patients/residents and staff.
Conduct internal audits efficiently, manage findings, and track actions. Maintain version control and document history for easy retrieval and traceability. ntrol and document history for easy retrieval and traceability.
Seamlessly integrate with existing systems, such as Electronic Health Records (EHR), ensuring data consistency and efficiency. Our software is scalable to accommodate the evolving needs of your organisation.
Radar Healthcare has the ability to gather feedback from a multitude of sources, ranging from patients and residents to colleagues and healthcare professionals. This feedback is then consolidated into a central location. Utilising machine learning and AI technology, analysis and reporting can be effortlessly achieved.
By utilising real-time KPI and dashboard reporting against compliance and the CQC standards, organisations can effectively assess their performance metrics and promptly address any deviations from regulatory requirements.
By incorporating photographs and the option to upload documents, the complete collection of evidence guarantees a meticulous and exhaustive evaluation of every occurrence reported to the CQC. Not only can incidents be reported, but also corresponding action plans, lessons learned, and end results can all be simultaneously communicated to the CQC.
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