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CQC compliance and ratings

What are they & how to improve

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CQC inspections are a crucial part of ensuring the quality and compliance in healthcare organisations are of a high standard. These inspections are changing and digital technology will play a huge role.

Now is the time to get CQC compliant with Radar Healthcare’s software. Here is how we can help you meet the 5 key lines of enquiry:

    • Safe: Manage and proactively respond to issues such as safeguarding, infection, and more.
    • Effective: One centralised place where you can ensure staff have all the information they need.
    • Caring: Encourage the logging of feedback and proactively respond in order to improve.
    • Responsive: Improve your quality of care by automatically assigning actions for any concerns or complaints.
    • Well-led: Encourage a culture of openness and sharing.

 

“Moving from an ‘Inadequate’ to a ‘Good’ CQC rating in such a short period of time is a significant achievement and the implementation of Radar Healthcare has been instrumental in this. We have an overall picture of the quality of care we are delivering; we can see where things are going wrong but more importantly, we have access to data and information which helps us prevent things from going wrong in the first place.

It has provided the team and the CQC with confidence that we now have the systems in place to deliver the highest standard of care.” Craig Priestley, Gorsey Clough Care Home

Start your journey to a higher CQC rating

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What is the CQC?

CQC stands for the Care Quality Commission. In England, if you’re a health and social care service provider, CQC compliance is a fundamental part of your business. Rating inadequate in a CQC inspection can cause damage financially and to your reputation, or could even force you to close.

The CQC independently inspects and regulates services, while looking at five key areas, called the key lines of enquiry. These are safe, effective, caring, responsive and well-led. 

What are CQC ratings?

Most inspection reports include ratings which vary from inadequate up to outstanding. These ratings are given to help people choose which service to use for health or social care.

In order to measure CQC compliance, the CQC monitors, inspects and regulates organisations to make certain that the fundamental standards of quality are met. They ensure care services provide people with safe, effective, compassionate high quality care. 

Choosing a care organisation for either yourself or a loved one can be difficult, but the CQC provide their ratings and publish reports which are accessible to the public in order to help people choose care.

The four ratings given to services are:

  • Outstanding – the service is performing exceptionally well
  • Good – the service is performing well and meeting expectations
  • Requires improvement – the service is not performing as well as it should and have been informed of how it must improve
  • Inadequate – the service is performing badly and the CQC have taken action against the person or organisation that runs it

How can Radar Healthcare help you improve your CQC compliance?

We understand that as a healthcare service, you want to provide the highest quality care possible, while maintaining happy staff at the heart. That’s why our quality and compliance software is focused on both the service user and healthcare professionals.

At Radar Healthcare, we’ll work with you to ensure when your next inspection comes, you’re ready. We’ll provide you with an audit focused around the 5 key lines of enquiry so you can practice for your next CQC inspection. You can also create an event for an upcoming inspection, with plans of action so every staff member knows what is required of them.

When the time comes to demonstrate your CQC compliance, it’s really simple to pull requested reports from Radar Healthcare with the click of a button. There’s no need to sift through paperwork or spreadsheets, or flick from one software to another, as everything you need will be in one centralised place.

Radar Healthcare streamlined our process to be responsive and enabled us as an organisation to deliver operations safely and effectively

Adam Paver-Merrison, Safeguarding and Data Protection Lead at Walsingham Support