Audits Webinar Recap: Unlocking Organisational Excellence

Yes. For questions, we have a character limit of 500, and for question groups and section names, it’s 50 characters each.

Yes, certainly! In terms of adding tips and guidance to audits, we have a feature called info elements. These are free text areas where you can input formatted text, including bullet points, links, and even images. This allows you to provide additional guidance directly within the audit. You can choose to include this at the beginning of the audit or on individual questions by using the question mark icon. While info elements are displayed on the page alongside the audit, help features are optional and can be accessed by clicking on the question mark icon for further information.

While we don’t currently have a feature to automatically import NHS national audit templates, you can construct the required structure within our audit framework. Particularly for national audits where data might originate from various sources, we utilise analytics to consolidate this data. This approach ensures comprehensive evidence and assurance across different audit requirements.

Yes, absolutely. When scheduling an audit, you have the option to assign it to a subject. While you still need to select a location, you can then further schedule the audit to a specific individual or user. This could be a service user, patient, or staff member from your predefined lists within Radar Healthcare. By scheduling audits to individuals, you can tailor the audit process to assess their specific roles or responsibilities.

Regarding audits, CQC, and their new single framework assessment, we’re currently developing features within Radar Healthcare to align with this framework. While audits will play a crucial role in providing evidence, we’re also integrating other modules within Radar Healthcare to support this initiative. One aspect involves utilising features like tags to link information directly to the CQC framework. This allows for the creation of dashboards tailored to each element of the framework, facilitating a comprehensive understanding of compliance and performance.

Regarding care inspections in Scotland, while specific plans for this are not currently outlined, the concept of customisable dashboards within Radar Healthcare can easily adapt to accommodate such requirements. Users with access to the builder option have the flexibility to construct their own dashboards tailored to their needs.

Yes, there are future plans for benchmarking results with other organisations. Primarily, this involves incorporating features within Radar Healthcare to facilitate benchmarking based on specific location types, specialties, and service offerings. This will enable users to compare performance metrics between different locations, allowing for valuable insights and improvements.

Additionally, our long-term vision extends beyond mere data comparison. We aim to foster a community space within Radar Healthcare where organisations can share best practices and lessons learned. This collaborative environment will empower users to leverage collective knowledge for continuous improvement and informed decision-making. So, in essence, our plans encompass both data-driven benchmarking capabilities and the establishment of a supportive community platform within Radar Healthcare.

Action Plans within Radar Healthcare are not limited to failed audit questions; they serve a broader purpose. You can create actions regardless of whether a question passes or fails. The Action Plan module allows for versatile linking, enabling you to connect single actions to multiple questions or events.

These actions can be overarching, related to the audit or standalone. Moreover, Action Plans are dynamic documents, continually evolving to reflect current priorities and areas for improvement. By linking actions to events and non-conformities in audits, Radar Healthcare helps prioritise tasks effectively. This ensures that Action Plans are not just repositories of tasks but dynamic tools guiding organisational improvement efforts.

Learn more about Action Plans.

Certainly. Sharing audit results indeed presents both pros and cons. From my perspective, and I believe it’s shared within the HC-One community, there’s a strong belief in the duty to share information for the betterment of the entire healthcare system. By openly sharing audit findings, we contribute to driving systemic improvement, which is crucial for enhancing patient care and safety across the board.

Our approach involves not only sharing within our organisation but also with the wider healthcare community. This ensures everyone can learn from our experiences, fostering a culture of continuous improvement. Additionally, sharing insights with primary care networks, for example, enables better collaboration and understanding of the impact various services have on each other.

Of course, there are risks involved, such as opening ourselves to criticism and challenges. However, I believe that the benefits of transparency outweigh these risks. In an ideal world, if all organisations embraced this approach, we could collectively drive significant systemic improvement. As a large provider, HC-One is committed to promoting this ethos of openness and collaboration for the betterment of healthcare systems.