Season 1: EP31: The Power of Listening (Part 1)

Navigating Effective Communication in Healthcare Settings: Advice from Malling Health’s Joanne Howard

We’re so lucky to have Joanne Howard from Malling Health with us for the first of two fantastic episodes! This week, Joanne speaks to Radar Healthcare’s Head of Marketing Hayley Levene about the power of listening in healthcare and how treating patients as people makes a huge difference.

In this episode of the podcast, host Hayley Levene sits down with Joe Howard, Director of Nursing and Quality at Malling Health. Joe shares insights into the diverse range of services provided by Malling Health, which operates GP practices, urgent care services, and out-of-hours care commissioned by the NHS across various locations.

As the Director of Nursing and Quality, Joe discusses the challenges of ensuring compliance with healthcare standards and regulations while fostering effective communication among a multidisciplinary team.

The conversation delves into the significance of communication in healthcare settings, particularly in maintaining patient safety and staff confidence.

Joe highlights the importance of understanding the intentions behind communication and actively listening to ensure accurate transmission and comprehension of information. Highlighting examples from her career, Joe discusses both successful strategies, such as implementing a weekly email newsletter to improve staff engagement, and learning experiences, like the importance of clarity in instructions to prevent errors in patient care.

Throughout the episode, Joe provides valuable insights into navigating the complexities of communication in healthcare, emphasising the need for empathy, collaboration, and ongoing efforts to address communication barriers for better patient outcomes.

Interested in being a guest on What the HealthTech? Let’s talk! Pop us an email at marketing@radarhealthcare.com