Healthcare Incident Management Software

From assessments, body maps, service user lookups and more, we give you the tools you need to be able to create context-aware forms to capture your incidents and events. Plus, with our mobile friendly and responsive platform you can report the incident wherever it happens with complete ease.

Our Incident Reporting Software seamlessly integrates with major EPRs and other healthcare systems like Epic, Cerner, Oracle and leading Care Planning Providers.

All of your incidents are linked to our AI and machine learning tools, meaning you’ll automatically be notified when things aren’t quite right. You can also track trends, set your own KPIs and keep on top of any incidents occurring across any location, even when you’re not logged into the system.

Users have the option to classify new incidents as confidential during the reporting process, assigning workflow steps to authorised individuals rather than the usual roles and users. This ensures the secure handling of sensitive information.

Easily access a comprehensive list of all incidents/events. This list can be sorted and filtered based on your specific requirements. You can monitor the priority and progress of each incident, ensuring timely resolution and effective management. Additionally, you can mark incidents as completed once they are resolved.

The history tab offers a complete log of activities associated with the incident, preserving the integrity of the audit trail. It captures every change made, including a timestamp and the user responsible for the change.

Radar Healthcare allows role-based restrictions on reporting and viewing specific incident types, ensuring confidentiality. Access expires after 20 minutes unless permission is granted, enabling control over sensitive topics like “infection outbreak” for managers and “whistleblowing” for senior roles, promoting proper information handling.

Reassign incidents in bulk using our intuitive user interface within the administration menu. If an employee changes roles, departments or perhaps leaves your organisation, easily reassign all incidents that are currently assigned to them to another person.

Customise view access based on form responses. For instance, restrict complaint incidents to ‘Radar Super Users,’ but allow ‘Human Resources Managers’ to view incidents related to staff complaints, enhancing data privacy and access control.

View a list of all incidents where a specific person was involved. The list can be sorted, filtered and exported. By selecting their name, a list will be generated of all the incidents where their name has been selected in a form question response as part of the form or workflow, regardless of who created the incident, or the form and question asked.

Monitor incidents with four statuses: Pending (in progress within due date), Overdue (at least one step past due), Completed (all steps finished), and Not Applicable (no workflow steps). Easily track progress and ensure timely resolution.

By default, an incident type can be reported at any location in your system hierarchy. Using location types means the list of incidents available to report can differ depending on the location or service.