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Trusted by clinicians
40,000 clinician accesses every month demonstrate EIDO Patient Information’s role in supporting safe, consistent consent.
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Written by medical experts
Every document undergoes a rigorous 10 step editorial process including peer review by senior clinicians to ensure accuracy, relevance, and safety.
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Understood by patients
Accredited by the Plain English Campaign and holding the Patient Information Forum (PIF) TICK, the UK’s only independent quality mark for health information. 8 in 10 patients look for this quality mark.
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Accessible and inclusive
All content is available in multiple formats, including Easy Read, large print, and screen-reader compatible versions.
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Translated into 30+ languages
From Arabic and Bengali to Ukrainian and Welsh-English bilingual, EIDO Patient Information supports diverse patient populations and meets Accessible Information Standard requirements.
EIDO Patient Information
Gold-standard patient information trusted by clinicians
For over 25 years, EIDO Patient Information has led the way in transforming informed consent across healthcare. Now part of Radar Healthcare, EIDO Patient Information remains the UK’s most trusted, clinically validated library of procedure-specific patient information used across NHS Trusts, private hospitals and independent healthcare providers to support safe, consistent, and legally robust consent.
With a complete suite of evidence based, peer reviewed resources all approved by the Patient Information Forum (PIF) TICK and accredited by the Plain English Campaign, EIDO Patient Information sets the benchmark for clarity, safety, and medicolegal reliability
Why high-quality patient information matters
Protecting patients. Protecting clinicians. Protecting your organisation.
Informed consent is not a form, it’s a process. Without clear, accurate, accessible information, patient understanding is compromised and medico legal risk increases. In 2024, NHS negligence claims cost £2.8bn (an increase of £180m in a single year). EIDO Patient Information is available for over 90% of all procedures carried out annually in the UK. Using this gold-stand content helps healthcare organisations such as NHS Trusts and independent hospitals achieve safer outcomes, stronger compliance, and improved patient experience through:
- Evidence based, accurate procedure information
- Montgomery compliant risk, benefits and alternatives
- Consistent messaging across clinicians and specialties
- Accessible formats that meet legal standards
- Clear, proven documentation for litigation defence
The most comprehensive patient information library in the UK
Benefits for healthcare organisations
Strengthen patient safety
Clear, accurate information reduces misunderstanding and supports safer decision making.
- Readability accredited materials
- Plain English, multimedia and diagram supported content
- Peer reviewed and regularly updated
- Aligned with GMC, CQC, NICE and Equality Act standards
Reduce medicolegal risk
EIDO Patient Information is the only provider whose documents have been explicitly acknowledged by the High Court as authoritative in a consent-related case.
- Supports Montgomery-compliant consent
- Clear audit trails and defensible documentation
- 28% fewer consent related litigation payouts for EIDO users
Improve efficiency and reduce cost
Creating high quality patient information internally is expensive and time consuming. On average, a single document costs around £2,000 in development time.
EIDO Patient Information provides immediate scale:
- One Trust estimated they saved 400–500 development days and 150 days annually in maintenance, compared to building an in-house library
- High patient satisfaction (94% reported they were happy with the information received at United Lincolnshire Hospitals Trust)
Proven success across the NHS
United Lincolnshire Hospitals NHS Trust
- Saved hundreds of development days
- Improved pre-assessment efficiency
- 94% patient satisfaction with information received
NHS Wales Shared Services Partnership – Welsh Risk Pool
- Using EIDO for over 20 years
- Bilingual Welsh-English content essential for compliance
- Recognised for consistency, quality and continuous improvement
- Where EIDO Patient Information is available, NHS Wales HCPs are expected to use it to support compliance with Welsh Risk Pool requirements for informed consent and claims management
Nottingham University Hospitals Pilot (900 patients)
Patients reported:
- Clear, simple language
- Helpful diagrams, videos, and spot questions
- Confidence in decision making
- Stronger engagement and understanding
- “The concept and flow is excellent”
Legally proven: EIDO Patient Information upheld in High Court case
A recent High Court case confirmed EIDO Patient Information as the “gold standard”. In the case a clinician faced a legal challenge regarding informed consent for a surgical procedure. The case hinged on whether the patient had been adequately informed about the risks, benefits, and alternatives. The clinician successfully defended their consent process by relying on EIDO Patient Information’s comprehensive, Montgomery-compliant documentation, which was explicitly acknowledged by the court as gold-standard patient information.
Why EIDO documentation won the case:
- The judge explicitly referenced EIDO Patient Information documents as authoritative in supporting informed consent
- Montgomery-compliant content: The materials clearly laid out benefits, risks, alternatives, and the option of no treatment (“BRAN”), reinforcing shared decision-making
- Robust defense tool: Clinician El-Farra successfully defended her consent process using four EIDO Patient Information leaflets that demonstrated she provided comprehensive, timely information
“This case is a powerful example of why gold-standard patient information and good record keeping are non-negotiable in modern medical practice.”
Accessibility & inclusion as standard
EIDO Patient Information supports healthcare organisations in meeting the Accessible Information Standard, Equality Act and wider regulatory guidance with:
- Large/Giant Print
- Easy Read formats
- Screen Reader compatible content
Translations in 30+ languages by professional human translators
Trusted by clinicians.
Written by experts.
Understood by patients.EIDO Patient Information is more than just content, it’s the foundation of a safe, modern, patient centred consent process.
✔ 8 million+ patients supported last year
✔ Available for over 90% of all procedures carried out annually in the UK
✔ 25+ years of trusted informed content
✔ 28% of EIDO Patient Information customers pay out less in consent litigation
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