Season 1: EP 016: How to Ace Your Implementation

Exploring HealthTech Implementation and Aftercare Strategies 

Have you some questions about installing a new system but don’t know who to ask? Chloe Weatherhead, our Head of Customer Experience sat down with our Head of Marketing Hayley Levene to dish out her expert advice for a successful implementation. 

In this episode of What the HealthTech, host Hayley Levene is joined by Chloe Weatherhead, the head of Customer Experience here at Radar Healthcare. Chloe, with over 13 years of diverse experience, is responsible for managing the customer journey at Radar Healthcare.

The conversation begins with insights into implementing systems in health and social care organisations, highlighting the importance of understanding desired outcomes and having a strong implementation team.

Chloe emphasises the need for organisations to identify their goals before choosing a system and stresses the significance of a partnership approach with the system provider. Throughout the discussion, she addresses common challenges such as end-user engagement, system integration, and managing conflicting priorities within organisations. Chloe’s insights extend to the critical aspect of aftercare, where she highlights the importance of listening, communication, and building long-term relationships beyond the initial sale.

The conversation delves into practical strategies for engaging frontline staff, managing change, and overcoming resistance. Chloe’s expertise underscores the nuanced approach required in navigating the complexities of implementing HealthTech solutions, emphasising the importance of tailored communication, realistic expectations, and ongoing support to ensure successful outcomes. Through Chloe’s guidance, listeners gain valuable insights into navigating the challenges and maximizing the benefits of integrating HealthTech systems within their organisations.

Interested in being a guest on What the HealthTech? Let’s talk! Pop us an email at marketing@radarhealthcare.com