Season 1: EP 019: Onboarding Your Perfect Package

Navigating Partner Implementations: Insights and Tips from a Project Manager

Justine Abson puts Senior Project Manager Sarah Adams in the hot seat this week about implementing a new software. We also get to learn about Sarah’s working day, what turns a great project into an amazing partnership, and engaging everyone from CEOs to frontline workers.

On this week’s episode of What the HealthTech, host Justine Abson delves into the world of healthcare project implementation with Sarah Adams, a Senior Project Manager at Radar Healthcare. Sarah shares insights into her role, which involves guiding customers through the implementation of Radar Healthcare’s solutions to align with their strategic objectives. With a focus on keeping things practical and tailored to each organisation’s unique needs, Sarah emphasises the importance of understanding the customer’s vision and objectives from the outset.

Throughout the discussion, Sarah highlights the highs and lows of project implementation, stressing the need for transparent communication and collaboration between the healthcare provider and Radar Healthcare. She shares anecdotes from her experiences, such as the challenges faced when organisations fail to anticipate the impact of certain decisions, and the importance of keeping implementation processes simple to avoid complications down the line.

This podcast also touches on the evolving nature of healthcare, where continuous support and adaptation are essential post-implementation. Sarah shares the role of Customer Success Managers in maintaining a long-term partnership, ensuring that Radar Healthcare’s solutions continue to meet the changing needs of healthcare organisations.

Interested in being a guest on What the HealthTech? Let’s talk! Pop us an email at marketing@radarhealthcare.com