Season 1: EP32: The Power of Listening (Part 2)

Navigating Effective Communication in Healthcare Settings: Advice from Malling Health’s Joanne Howard

Malling Health’s Joanne Howard is back with Hayley on What the HealthTech, with the conversation turning to perception and communication with patients, service users and colleagues. This is a really lovely chat where we get more insight into Joanne’s nursing background and how we can all benefit from being more confident!

Join Hayley Levene and Joanne Howard on this episode of What the HealthTech, where they continue their conversation on effective communication strategies.

Jo emphasises the importance of assertiveness and clarity in delivering messages, stressing the need to value oneself and ensure factual accuracy. She advises against expressing negativity and encourages the skill of saying ‘no’ when necessary, all while maintaining a positive and empathetic tone.

Additionally, Jo shares her insights on building confidence over time through experience and preparation, highlighting the significance of knowing one’s subject matter and practicing delivery. The discussion also touches on the role of appearance in boosting confidence, as well as the importance of feedback and workshops in identifying communication gaps and improving team rapport.

Throughout the episode, personal anecdotes and practical tips offer valuable lessons for navigating communication challenges in healthcare settings.

Interested in being a guest on What the HealthTech? Let’s talk! Pop us an email at marketing@radarhealthcare.com