Case Study: Walsingham Support

We caught up with Walsingham Support on how things are running now they’ve been using Radar Healthcare for 6 years, and how we are helping them with event reporting and relationships in their organisation. 

Misha Fontenot, Quality and Policy Manager, and Mark Wignall, Health and Safety Practitioner for Walsingham Support, spoke to us about how Radar Healthcare has made their jobs easier. 

Managing incidents and events 

Before Walsingham Support used Radar Healthcare, they used manual methods such as paper forms for each event. When something occurred, the relevant person would need to fill out a form and pass it to the appropriate team, who would then review and send a second form over. There was a lot of backward and forwarding, and the information from the forms went into an excel spreadsheet which was cumbersome. They found that contacting all the managers for the next required form would take a long time, in which important details could be forgotten.  

When Radar Healthcare came in, things changed for the better. Because all the forms are online and can be tracked, as well as a weekly reminder sent out, the response rates improved drastically. This meant there was less chasing of staff, which was both time-consuming and frustrating. 

Helping the managers

Misha and Mark stated that at first it wasn’t easy to move all managers over from paper-based working to digital, but once they did, the benefits could be realised in how it makes their jobs much easier. 

When it comes to reporting, Walsingham Support love how fast it is to pull the information needed. Previously it would have taken 2 weeks to sift through all the relevant information but now it takes 2 minutes to not only pull the information out but also easily see any trends. 

Thanks to the quick reporting, Misha and Mark said that about 80% of their admin colleague’s time is saved, which they can use on other areas of the business rather than pulling reports. 

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Top-notch customer service

Misha explained how they recommend Radar Healthcare to other organisations, as it makes everyone’s lives easier and the customer service is fantastic. She said that Radar Healthcare listen to their customers and take their suggestions on board, which becomes apparent in new releases of the product.  

They said how it has also helped improve relationships between managers internally, because the openness of Radar Healthcare allows better responsiveness and transparency.