Season 1: EP039: Cracking the CQC, with HC One’s Antony Hall

Navigating Health and Social Care: Insights from Antony Hall, Former CQC Inspector

Antony Hall, Head of Insights, Assurance and Governance at HC-One, joins Justine on the mic this week to talk about his past at the Care Quality Commission. Antony’s role changed through his time at CQC, but his dedication in driving quality of care – and quality of life – has made his insight vital to the industry. Listen to learn how to use your CQC rating to action change in your organisation.

On this episode of ‘What the HealthTech’, host Justine Abson interviews Antony Hall, the Director of Insights, Assurance, and Governance at HC-One, a leading elderly residential care provider in the UK. With over 300 care homes and 14,000 residents, HC-One focuses on providing personalised care.

Antony shares his transition from his previous role at the Care Quality Commission (CQC) to his current position and discusses the importance of understanding regulatory frameworks and driving quality improvement. Drawing on his experience at CQC, Antony emphasises the significance of transparency and collaboration with regulators to continuously improve care standards. He stresses the need for providers to focus on people, quality, and performance, highlighting workforce development and retention as key factors in delivering high-quality care.

Antony’s insights shed light on the challenges and opportunities within the health and social care sector, particularly in the context of workforce shortages and post-COVID recovery efforts. By prioritising workforce development, promoting transparency, and fostering a culture of continuous improvement, Antony advocates for a holistic approach to enhancing the quality of care provided to residents and patients.

This episode provides valuable insights for healthcare providers striving to navigate regulatory landscapes and improve care standards in an ever-evolving healthcare environment.

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