Season 1: EP 021: After Action Review - How to Change Your Perception of Success

Improving Patient Safety Through After-Action Reviews in Healthcare Organisations

Chief Product Officer Mark Fewster speaks with ITS Leadership’s Judy Walker on transforming your understanding through after action reviews. Digressions include paediatric care in the 90s, ‘Six Blind Men and an Elephant’, and learning to trust others.

On this episode of the podcast, host Mark Fewster speaks with Judy Walker, a senior business consultant at IT Leadership and subject matter expert on after-action review (AAR) approaches.

Judy explains that AARs are structured conversations aimed at achieving the best possible outcomes, using a four-question model to facilitate shared learning from experiences.

Unlike opinion-based models, AARs focus on descriptive processes and democratise learning by involving frontline staff directly, resulting in significant improvements in patient safety, as evidenced by research and case studies.

The conversation also touches on the importance of organisational leadership, training facilitators, and fostering a culture of continuous improvement to successfully implement AARs.

Overall, this episode highlights the transformative potential of AARs in enhancing patient safety and organisational learning in healthcare settings.

Interested in being a guest on What the HealthTech? Let’s talk! Pop us an email at marketing@radarhealthcare.com