Season 1: EP 010: People and Partnerships - trust, transparency and a collaborative approach drive success

Navigating Successful Partnerships: Insights from Radar Healthcare’s Customer Success Lead

In this episode of ‘What the HealthTech’, Rob Place interviews Mark Harrison, Customer Success Lead at Radar Healthcare, about the importance of partnerships between suppliers and health and social care organisations.

They discuss the need for trust, transparency, and a focus on outcomes to create successful partnerships. Mark also shares his experience working with customers and the impact of their collaborative approach.

Key insights include:

👥 Building trust and transparency is crucial in supplier and healthcare organisation partnerships. Both parties must be honest and work towards the same objectives.

🎯 Identifying outcomes and objectives is essential in partnership working. Understanding what the customer wants to achieve helps drive true change and value.

🔄 Continuous improvement is key. Both suppliers and customers should constantly strive to improve their processes and learn from each other’s experiences.

📈 Key performance indicators (KPIs) help measure success and progress towards objectives. They provide a point of reference to track improvements and drive value.

🤝 Effective partnership working involves being consultative and asking the right questions. Understanding the customer’s needs and challenges helps tailor the solution to their specific requirements.

📚 Researching and gathering independent reviews and feedback is important when choosing a software supplier. Look for a supplier that aligns with your objectives and can provide the necessary support and resources.

Interested in being a guest on What the HealthTech? Let’s talk! Pop us an email at marketing@radarhealthcare.com