Partnership News
Our partnership with Hallmark Luxury Care Homes
Hallmark Luxury Care Homes partners with Radar Healthcare to drive organisational learning
As part of its digital transformation process, Hallmark Luxury Care Homes has implemented Radar Healthcare, a provider of risk, quality, and compliance software. With the adoption of Radar Healthcare, not only has hours of paperwork been eradicated, but it will also enable Hallmark Luxury Care Homes to advance its goals for sustainability. The software is utilised by team members throughout the group to oversee all aspects of quality and compliance, with the ability to easily share information among all homes and stakeholders. Hallmark Luxury Care Homes has leveraged Radar Healthcare to ensure that all elements of quality are governed.
Elevating Care Quality with Radar Healthcare
Hallmark Luxury Care Homes has implemented a software suite, comprising:
🛠️ Incident and Event Management
📈 Action and Improvement Plans
⚠️ Risk Management
📊 Analytics
📂 Document Management
✅ Business Compliance
This integration of different modules from the full suite of Radar Healthcare has provided teams with insightful data to track patterns and trends, enabling prompt action if any problem is detected. Furthermore, if a particular location is excelling in any area, it can be effortlessly shared and implemented across other homes, resulting in enormous advantages for both the residents and team.
“The introduction of Radar Healthcare across our care group will be invaluable for our residents. By standardising our processes across the group and gathering the right data, our team will quickly and easily be able to demonstrate our robust standards to regulators. The benefits of implementing one single platform such as Radar Healthcare will save time on admin which they can ultimately give back to our residents in the form of care."
Hallmark Luxury Care Homes has wholeheartedly adopted the capabilities of Radar Healthcare, yielding remarkable results. The incorporation has profoundly influenced the care team’s commitment to exceptional management of risk, quality, and compliance. Ellie Faramarzian, the General Manager, offers a personal narrative of this experience, emphasising its influence not only on staff but also on all those whom they are fortunate to provide care for.
To learn more, read the full interview with Ellie.
How Hallmark Luxury Care Homes gathers and responds to feedback
Julie and the team at Hallmark have developed a systematic process for handling both positive and negative feedback, leveraging Radar Healthcare to streamline and categorise input for better analysis and action planning. Previously, feedback was collected in physical formats across various locations, making it difficult to compile and analyse. With Radar Healthcare, the care team can now input feedback digitally, categorising it to enable reporting and insights at company, regional, and home levels. Read the full article here.
“The implementation of Radar Healthcare has significantly enhanced our oversight capabilities and overall impact on care management. Previously, our regional care specialists lacked visibility into overdue steps within individual homes, hindering their ability to effectively monitor progress and enforce necessary actions. With Radar Healthcare, the increased visibility has had a significant impact, enabling team members to identify and address overdue steps more efficiently. Moreover, the platform facilitates a more streamlined approach to managing feedback, with one home logging an impressive 1,000 pieces of positive feedback within the last 30 days. Negative feedback can now be systematically logged, investigated, and integrated into action plans, allowing for more effective tracking and resolution. Additionally, Radar Healthcare has improved the visibility of positive feedback, ensuring it is acknowledged and shared according to our policies, an aspect that was difficult to monitor before the adoption of Radar Healthcare.
These changes not only enhance the ability to monitor and manage care quality but also ensures that feedback, both positive and negative, is appropriately actioned, thereby fostering a culture of continuous improvement.” – Julie Rayner, Care Quality Governance and Compliance Director at Hallmark Luxury Care Homes
“We’re excited that we can use Radar Healthcare to learn and improve – we want to continue to provide our residents with the best life possible and being able to see immediately what is going on in any of our homes can be shared as best practice to do just that. With the different modules we’re implementing working together, the possibilities are endless.”
Watch our podcast episode with Hallmark Luxury Care Homes:
Bringing care policies to lifeTopics covered:
- How policies elevate care quality at Hallmark Luxury Care Homes
- How policies support and empower the dedicated healthcare team
- Insights into the real-life applications of policies at Hallmark
- Initiatives from collaborations with Marie Curie to tailored guidelines for residents with diabetes, showcasing a commitment to holistic well-being
“We’re thrilled that Hallmark Luxury Care Homes chose to partner with us for their risk, quality and compliance software. Our vision is to make a real difference in delivering positive outcomes for our partners in health and social care and this aligns with Hallmark Luxury Care Homes who take pride in enabling their residents to live the most fulfilling life possible. We’re looking forward to working with everyone across the Hallmark Care Home Group to bring all regulatory processes into one platform and develop a culture of continuous improvement.”
Want to see Radar Healthcare in action?
Book your free demo today ⬇️
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