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Ongoing Support
Radar Healthcare’s all-in-one risk, quality, and compliance software has been designed to help health and social care organisations make a real difference in delivering positive outcomes. Our passion drives every strategy we deploy, all with the aim of making healthcare safer. This includes the support we offer to both our partners and our employees.
Explore our support offering and experience a service that aligns seamlessly with our values—ensuring your success, fostering innovation, maintaining the highest ethical standards, and building a relationship founded on openness, care, and trust.
Together, let’s elevate healthcare support to new heights!
How We Support Our Partners
Working in close partnership with our customers enables us to provide a service where we consistently exceed their needs and aspirations. We’re here to support your journey, every step of the way!
Dedicated Support Tailored for You: We understand the importance of seamless support and how it directly translates to safer outcomes for you. That’s why we offer 24/7 support hours, accommodating the demands of the health and social care sector. You can contact our support team on the phone 08:00 – 21:00 Monday – Friday and our out-of-hours team outside of these times.
UK-Based Support Team: Our UK-based team are committed to providing not only timely assistance but also an understanding of the local landscape, enhancing our ability to address your unique challenges efficiently.
“In a rapidly evolving and busy healthcare industry, we've crafted a user-friendly support ecosystem that is accessible and tailored to diverse needs. This ensures that our partners and employees can navigate the system seamlessly, allowing them to focus on what matters most.”
Comprehensive Resources at Your Fingertips
Explore our extensive range of resources designed to elevate your experience with Radar Healthcare. Whether it’s accessing our customer Community, leveraging the expertise from our Academy, browsing through our Knowledge Base, range of webinars, and FAQs, or tapping into tailored and off-the-shelf resources, we’re dedicated to ensuring you have the tools and guidance you need for success.
Integrated Support Features: Our product comes equipped with resources designed for a smooth experience, including features like “Walk Me” that enhance the usability of the software.
In-person Partner Workshops: Engage in hands-on learning during our in-person partner workshops. These sessions provide a dynamic platform for mutual exploration, problem-solving, and skill enhancement, fostering a deeper understanding of how to get the most out of the system.
“The support, patience and expertise that I have had from the Radar team has been great and always professional and helpful. Weekly meetings, response to emails, availability to assist have all helped to makes this experience a good one.”
Book your demo “In a rapidly evolving and busy healthcare industry, we've crafted a user-friendly support ecosystem that is accessible and tailored to diverse needs. This ensures that our partners and employees can navigate the system seamlessly, allowing them to focus on what matters most.”
How to Reach Us
Existing customer support: Reach out to our support team at support@radarhealthcare.com or rhacademy@radarhealthcare.com.
You can also reach us by phone during our operating hours, Monday through Friday from 08:00 to 21:00, by calling 0330 223 0872.
For other enquiries contact: enquiries@radarhealthcare.com.
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Podcast: Bringing the Community together, with Ellie Jordan
Find out moreIn this episode of What the HealthTech?, Mark Fewster interviews Product Owner, Ellie Jordan. Ellie, as well as working with Mark on improving and enhancing our system, is heading our Community Forum, which will revolutionise how we speak with our partners – and how they speak with each other too.
Podcast: Placing Partners at the Heart of Every Training Session
Find out moreAs healthcare software suppliers, we know health and social care professionals aren’t here for the tech. That’s why we focus on making our software, service, and training as simple as possible. In this episode, Chloe and Rob discuss their exciting plans to make our training more accessible and human, with partners at the centre of every session.
FREE GUIDE: Your Introduction to Radar Healthcare
Find out moreThe right digital technology can support the quest for excellence across your organisation. Learn all about the technology and ethos behind Radar Healthcare in our free downloadable guide.
Radar Healthcare is a Great Place to Work
Find out moreAt Radar Healthcare, our people are the heartbeat of our success, and we’re thrilled to share that we’ve officially earned the Great Place to Work UK certification. This prestigious recognition is a reflection of the vibrant, supportive, and inclusive culture we’ve cultivated over the past decade.
