S5: EP 007: Behind the Screens: The Real Impact of Customer Support
26 November 2025
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Behind the Screens: The Real Impact of Customer Support at Radar Healthcare
In this episode of What the HealthTech, host Sophie Blackett sits down with George Musgrave, Support Analyst at Radar Healthcare, to explore the real-world impact of customer support in health tech.
From handling first-line queries to collaborating with developers and product consultants, George shares how Radar Healthcare’s support team works behind the scenes to ensure customers feel heard, supported, and empowered.
Available on Spotify, Apple Podcasts, and all major platforms.
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Tune in for...
- The evolving role of support in health tech
- Why first-line support is critical (and misunderstood)
- Radar Healthcare’s multi-level support structure
- Cross-team collaboration with Product, Partnerships, and Development
- How customer feedback shapes product development
- Tools and processes that drive efficient, empathetic support
