S4: EP 005: People-First, Tech-Second: How Ramsay Health Care is Transforming Patient Safety with Technology

Bringing Innovation to Patient Safety 

At Ramsay Health Care UK, patient safety isn’t just about adopting the latest technology – it’s about ensuring that tech supports healthcare professionals and enhances patient care, rather than replacing the human touch.

Recently, Jo Dickson, Chief Clinical and Quality Officer at Ramsay Health Care UK, joined the HSJ Patient Safety Congress to discuss how Ramsay is leveraging technology, AI, and virtual care to improve patient safety while maintaining a “people-first, tech-second” approach.

Justine Abson, Head of Marketing at Radar Healthcare, sat down with Jo to explore Ramsay’s commitment to building a just culture, working with the Patient Safety Incident Response Framework (PSIRF), and using technology to empower staff and enhance transparency.

Technology is transforming healthcare, but it should never replace the human touch. Ramsay Health Care’s approach – people-first, tech-second – ensures that innovation enhances patient care while empowering staff.

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