From floor to board level, how GenesisCare UK is successfully partnering with Radar Healthcare
We had the pleasure of speaking with Mark Rose, Clinical Quality Manager at GenesisCare, and Samuel Higson, Quality Improvement Manager at GenesisCare, to explore how this partnership has streamlined incident and audit procedures, unified data access, and empowered teams across the organisation. By simplifying processes and enhancing collaboration, it has strengthened safety, quality, and governance – ultimately improving outcomes for both the organisation and the patients it serves.
The Challenge:
GenesisCare has partnered with Radar Healthcare to enhance their quality governance processes, aiming to provide a single platform for all their incident reporting and auditing needs. Before joining Radar Healthcare, GenesisCare relied on disparate systems operating in silos, making clear oversight of risk, quality, and governance activities challenging. Fundamentally the team wanted to understand more and in doing so improve patient outcomes. Mark explains: “As an oncology service provider, we are pushing the boundaries of what’s possible in cancer care medicine. All our services are rated as Good or Outstanding by CQC. Recently, our emphasis on consistently delivering outstanding service every time is crucial for building our patients’ confidence. By gaining a better understanding of our complex systems, we can offer exceptional practices across the cancer networks.”
The Solution:
GenesisCare selected Radar Healthcare to develop a unified platform that would address the needs of the entire business regarding incidents, audits, and risk management, while also assisting with adherence to regulatory frameworks and national taxonomies.
“We’re able to use the analytics in Radar Healthcare as a framework for reporting all our information across the organisation. What Radar Healthcare is enabling us to do is floor to board reporting very swiftly and efficiently,” Mark comments. As part of the implementation, the team at Radar Healthcare have supported GenesisCare every step of the way, “having that sort of support behind the scenes enables us to push the boundaries about what we want to change and what we want to achieve,” Samuel says.
Summary of Achievements
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Enhanced Reporting and Analytics
Since integrating Radar Healthcare into Genesis Care, the team have been able to gather significantly more detailed information in their incident reports. The data collected from the Radar Healthcare system provides much deeper analysis than was previously achievable. As a result, this has improved their understanding, broadened their capabilities, and led to noticeable advancements in their services.
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Streamlined Reporting
The improvements in efficiency and productivity that the team have achieved with Radar Healthcare are credited to the clear and logical structure of the incident forms. This allows the team to prompt appropriate follow-up questions for staff when reporting incidents, ensuring more accurate information and valuable feedback.
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Custom Incident Reports
Using Radar Healthcare, the team have the ability to design custom forms for incident reporting. This increases staff engagement and results in highly detailed incident reports. Consequently, the team collect more comprehensive information about the underlying causes of incidents, which directly contributes to advancements for both the organisation and patients.
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Implementing UK Health Security Agency's Taxonomy
Through the Radar Healthcare system, the team have implemented the United Kingdom Health Security Agency's Taxonomy for radiotherapy and diagnostic reporting. This provides them with a thorough understanding of the risks and complexities at each stage of the radiotherapy service process. By categorising this detailed information, they can create a complete risk profile for all radiotherapy services.
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Identify Root Causes
The data gathered through Radar Healthcare's incident reporting gives the team a clear understanding of the internal workings of radiotherapy services. This helps them identify not only the outcomes of incidents but also their fundamental root causes.
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Quickly Adapt to Feedback
With Radar Healthcare, the team can create custom forms tailored to their specific requirements. This allows them to quickly adapt to feedback and suggestions from staff, improving the incident reporting process and enabling swifter, more effective changes.
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Promoting Positive Culture
Radar Healthcare has played a significant role in promoting a culture that prioritises open, honest, and goal-oriented incident reporting.
The benefits of Radar Healthcare’s Incident Reporting Module that GenesisCare UK has witnessed
Incident reporting in healthcare is designed to provide a deeper understanding of what is occurring within a healthcare service. Mark explains: “For us, it’s about comprehending the various types of incidents that happen, and Radar Healthcare allows us to categorise our incidents. Our incidents may stem from equipment failures or reactions to medications, but it is crucial for us to understand every aspect of what’s happening. This then helps us ensure we are efficient, safe, and compliant with our statutory obligations as a service provider.”
By integrating Radar Healthcare’s incident management module, the team at GenesisCare have been much quicker at performing root cause analysis and addressing issues promptly to prevent recurrence.
“The information generated from Radar Healthcare’s incident reporting data enables us to swiftly grasp what occurs within radiotherapy services, identifying not just the outcome of an incident, but also its primary root causes. Understanding these root causes helps us address what's causing the incidents more effectively and results in quicker and safer resolutions to any recurring themes, allowing us to target improvements faster.”
Additionally, the team have leveraged the integration capabilities within Radar Healthcare by implementing the United Kingdom Health Security Agency Taxonomy for radiotherapy and diagnostic reporting. “This helps us understand in detail the risk levels and complexity at every stage of radiotherapy services. We can then categorise that information using discrete data, which allows us to create a risk profile across all our radiotherapy services,” Mark says.
As Mark continues to explain, one benefit of transitioning from the older system to Radar Healthcare is the logical flow within the Incident Reporting Forms that Radar Healthcare provides: “Although completing a form might take a similar amount of time in both systems, Radar Healthcare allows the team to capture the appropriate levels of detail relevant to each specific incident. The previous system was quite rigid and inflexible. With Radar Healthcare, once the form design is optimised, the intuitive user interface enables staff to follow the built-in logic seamlessly. This efficiency ensures that the necessary details are accurately recorded, providing valuable insights.”
The advantages GenesisCare UK have seen since using Radar Healthcare’s Audit Management Module
Pinpointing where performance might fall short of benchmarks is vital and at GenesisCare, the team conducts both internal and external audits to monitor all aspects of the organisation. Samuel states: “The internal assessments are heavily focused on clinical aspects, examining patient safety within the team and they address any necessary updates to treatment processes or practices. These evaluations are specifically designed to ensure safety and adherence to regulatory standards.”
Through auditing the teams at GenesisCare have identified several useful trends, which have enabled them to analyse actions and pinpoint areas causing potential issues. As Samuel explains, documenting this data previously was quite time-consuming. Staff lacked the necessary insights, and access to information was limited. The only ways to access it were through scanned paper documents or by visiting the audit sites in person. Centralising all this information in Radar Healthcare now provides easy access for everyone who needs it. They can extract data-driven insights from the system, implement changes, assign tasks to the appropriate individuals, and efficiently resolve issues.
“Radar Healthcare enables us to monitor actions in real-time during audits. This allows us to identify trends, errors, and critical points where increased action is required or where additional focus is necessary. The tool is invaluable in ensuring that our audit practices and the areas we monitor comply with regulatory standards established by governing bodies like the CQC and UKHSA.”
Since utilising Radar Healthcare’s audit module, the team have also seen improvements made to the way in which feedback is translated back to those completing the audit. As Samuel explains, “The system’s functionality for generating reports from audit outcomes is highly intuitive and user-friendly, allowing us to easily identify areas for improvement. By utilising the filter options, analytics, and dashboards, the quality team, including Mark and myself, can swiftly implement any necessary changes. Unlike the experience with our previous quality management system, which often felt like pulling teeth when you tried to get reports, Radar Healthcare presents all the data and feedback from staff and those that have completed the audits right at our fingertips. This accessibility has significantly streamlined our action plans and processes associated with the audits.”
Reflecting on feedback from the wider team since GenesisCare’s implemented Radar Healthcare
As with any new system ease of use is one of the key influencing factors to adoption. But as Mark highlights, the feedback from the wider team has been very positive. “The feedback from our staff highlights that our incident reporting and quality management system that really works for them. The key pieces of feedback we get revolve around the user interface of Radar Healthcare, praising its simplicity and speed. Staff appreciate how quickly they can navigate the system to report events, log necessary information, or access the crucial document management feature, which they use daily.”
As Samuel concludes, for anyone starting out with Radar Healthcare three top tips would be:
- Develop a comprehensive training programme for your staff. This ensures that they are well-prepared with the various aspects of audits, risk management, or incident reporting before it goes live.
- Engage stakeholders early in the process and obtain feedback at every stage – from both the staff conducting the audits and reporting incidents, as well as from Radar Healthcare. The system is very flexible, so you can easily make quick changes on the staging site and bring that through easily enough.
- Get to know Radar Healthcare’s support team and stay in touch with them regularly. They can really help steer you in the right direction and make positive changes happen.
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