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Register nowAt Radar Healthcare, our mission is to ensure the highest level of data protection and compliance in global health tech, safeguarding patient information and fostering trust.
We believe that compliance and quality improvement aren’t just about ticking boxes; it’s about creating a safer experience for all – and that’s why we have designed a reliable system that not only produces safer outcomes but stores and manages all data securely and safely.
At Radar Healthcare, we’re excited to announce our latest achievement in becoming one of the first healthcare organisations to secure the ISO 27001:2022 certification. This certification further supports our mission to ensure the highest level of data protection and compliance in global health tech.
We delve deeper into the significance of ISO certifications and their impact on the healthcare industry in the latest episode of our What the HealthTech? podcast. Join Jonathan Alsop, our Data Protection and Quality Lead as he explores the complexities and importance of ISO standards with expert insights from Dennis McCarthy, a regional assessor at NQA.
Watch the podcast interview
User experience, quality of service, and the commitment to delivering the best possible healthcare outcomes characterises Radar Healthcare’s strategy – and that is one of the many reasons why multiple health and social care services (over 10,000 locations around the globe) adopt our risk, quality, and compliance management software.
As a team and as a company we are constantly striving to improve our service by listening to our customers and adapting based on needs and wants. We breathe what we sell, and therefore, every department from compliance and development to product and customer experience looks to provide nothing short of excellence.
Learn about our certifications
ISO9001 is a globally recognised quality management system standard developed by the International Organisation for Standardisation (ISO).
ISO9001 is a symbol of our commitment to quality. It continuously helps us to improve customer satisfaction, increase efficiency and productivity, identify, manage risks, and make data-driven decisions.
ISO27001 is a global certification, that we were awarded after demonstrating excellent information security management through a series of audits. It is a valuable standard to help us implement, maintain, and continually improve our information security management system (ISMS), as well as establish a systematic approach to managing sensitive information so that it remains secure.
The Cyber Essentials + certification help us to better recognise cyber threats and understand how to prevent, manage, and react to them.
View Cyber Essentials Plus certificate
View Cyber Essentials certificate
The certification, HIPAA (Health Insurance Portability and Accountability Act) was awarded to us after efficiently evidencing the processes we have in place to protect the privacy and security of individuals’ personal electronic health information and sensitive data.
DSPT
The Data Security and Protection Toolkit (DSPT) is an online self-assessment tool developed by the NHS, designed to be used by NHS organisations and organisations that process NHS data, which Radar Healthcare exceeded.
As a healthcare supplier with many NHS partners, this certification helps us to handle and process data in line with the NHS’s overall approach to information governance, spot trends and make improvements, and protect patient privacy.
Meet our Compliance Team
Alongside achieving and being awarded many viable certifications and accreditations, we have a dedicated Security, Data, and Compliance Team who are committed to making sure our partners and their data are in the safest and securest hands possible, protecting both their brand and ours.
Jonathan Alsop, Data Protection and Quality Lead
Jonathan Alsop, Data Protection and Quality Lead has a long history of compliance. Jonathan has experience in multiple different ISO standards, implementing and maintaining ISO standards for over 10 years. As well as being a Lead Auditor in ISO2000, 9001, and 27001, Jonathan has experience in certifying many companies across the globe.
Scarlett Miller, Information and Security Officer
Scarlett Miller, Information and Security Officer joined the team having prior knowledge and experience working within the healthcare industry. From this experience, Scarlett is better equipped to understand, accommodate, and deliver the needs of our partners. In addition to this, Scarlett’s mindset for compliance has proven to be unmatched, since joining Radar Healthcare she has become a certified ISO 27001 lead auditor as well as being promoted within her first 6 months.
If you have any questions, our team would be happy to help. Get in touch through: dpo@radarhealthcare.com
Compliance by name, compliance by nature
We breathe what we sell
Compliance is second nature to Radar Healthcare. As a risk, quality, and compliance management provider, we understand the importance of evidencing and managing compliance to produce safer outcomes, and therefore, take great measures to protect our partner’s data and information.
Flexible to our partner’s needs
We listen and adapt based on our partner’s requirements. User experience, partner engagement, and the commitment to delivering the best possible healthcare outcomes have been key objectives since day one.
Constantly striving to be better
Radar Healthcare’s teams are always looking to improve. Our Compliance Team is constantly looking for other compliance requirements, as well as additional certifications, to help improve our service, security, and processes.
Certification FAQs
Securely within the UK through our partner Redcentric, a leading UK IT managed services provider. Redcentric holds a range of accreditations and is a specialist provider of N3 and HSCN-connected services to health and social care in the UK, which can be found here.
On premises – hosted internally on your environment.
Details of the Data Retention policy with guidance on the effect of GDPR and your flexibility.
Radar Healthcare has various features that enable compliance with GDPR and DPP2018 regulations:
- Data retention periods can be set as per your data retention policies.
- The data can be anonymised or deleted as appropriate.
- When printing incident records can be redacted as required.
- By using APIs, you can ensure that only required levels of data are stored in
- each system and this data are accurate and from one source of truth.
- There is a full, granular permission structure in Radar to ensure only the required data is accessible by users.
- Data is stored on secure architecture with Disaster Recovery in place.
Radar Healthcare operates internal policies designed to ensure the correct management of all data. For example, POL02 Data Protection Policy supports compliance with our legal obligations in respect of data processing. POL03 Retention and Destruction Policy details policy on the appropriate use and destruction of sensitive data.
Additionally, our hosting provider employs a range of processes and standards to ensure no data breach including annual penetration testing.
The Radar Healthcare POL02 Data Protection Policy ensures data is appropriately managed, including sharing data with third parties.
Radar Healthcare has fully embraced the requirements of GDPR and has invested in the necessary resources to ensure that the system is fully GDPR compliant. The system meets in full its contractual and data protection obligations as a data processor. Additionally, Radar Healthcare helped its customers to ensure full adherence as both controllers and data processors.
Our data protection obligations are all outlined in our software license agreement in line with GDPR legislation.
All data is owned by the customers. It is our policy that any data requests would have to be approved by the customer before they are actioned. By default, Radar Healthcare does not pass any data to 3rd parties or partners.
Data can be acquired within the solution to respond to data requests, such as Subject Access Requests.
The required information is included in the Radar Healthcare SLA and can be provided upon request.
Radar Healthcare does embed 3rd party OEM into the system as detailed below:
- Sisense – Embedded Analytics.
- Walkme – Digital adoption tool.
Yes, we have certificates that have been issued by NQA, these are accredited by both UKAS and ANAB.
All the organisation falls under the management system scope.
All the organisation falls within the scope of cyber essentials.
Radar Healthcare is accredited with both the Data Security and Protection Toolkit (DSPT) and the Digital Technology Assessment Criteria (DTAC). Both help and ensure we are qualified to handle and process data in line with the NHS’s overall approach to information governance and protect patient privacy.
We work alongside many NHS Trusts and services to help provide safer outcomes.
We have a Data Protection and Quality Lead and an Information and Security Officer who are dedicated to managing, protecting, and maintaining safer and securer outcomes for our partners. See the ‘Meet our Compliance Team’ section above for more information.
Interested in Radar Healthcare? Book your free demo today
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ISO 9001 (UKAS and ANAB certifications) 
ISO 27001:2022
